NiCE CXone is an AI-powered CX platform unifying AI agents, omnichannel routing, workforce management, and analytics for enterprise contact centers.
NiCE CXone is a cloud-native customer experience (CX) platform built to unify customer data, systems, and interactions for enterprise contact centers. It orchestrates both human and AI agents to automate service delivery, empower workforce performance, and scale customer engagements across voice and digital channels.
The platform is organized around three pillars: Agentic Experience Automation (AI agents that autonomously resolve customer needs and access enterprise knowledge), Engagement Orchestration (omnichannel routing, IVR, outbound engagement, and workflow orchestration), and Workforce Empowerment (workforce management, quality assurance, interaction analytics, and AI copilots for agents and supervisors).
NiCE serves enterprise organizations across industries including financial services, healthcare, insurance, retail, telecommunications, travel, government, and business process outsourcers (BPOs), and states it processes roughly 25 billion interactions annually across 150+ countries.
Pricing is not publicly disclosed on the NiCE website; the company directs prospective customers to contact its sales team for a custom quote.
NiCE CXone is a cloud-native AI-powered customer experience platform that unifies AI and human agents, omnichannel routing, workforce management, and analytics for enterprise contact centers.
NiCE does not publish public pricing for CXone. Pricing is customized based on channel mix, seat count, and feature requirements, and requires contacting NiCE's sales team for a quote.
NiCE CXone is built for enterprise organizations and business process outsourcers (BPOs) running contact centers, across industries such as financial services, healthcare, insurance, retail, telecommunications, and travel.
CXone is organized into three areas: Agentic Experience Automation (AI agents that resolve customer needs), Engagement Orchestration (omnichannel routing and workflow management), and Workforce Empowerment (workforce management, quality assurance, and analytics).