Okendo is a Shopify customer marketing platform for reviews, loyalty, quizzes, referrals and surveys. Plans start at $19/month. See features and pricing.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Okendo is a customer marketing platform built for Shopify brands. The company describes it as the operating system for building stronger, more profitable customer relationships, and its stated goal is to turn shoppers into Superfans through reviews, loyalty, quizzes, referrals and surveys.
Okendo says more than 18,000 Shopify brands use the platform. Its site highlights case studies from Dixxon, Terra Kaffe and NEIWAI, and the About page names co-founders Matt Goodman (CEO) and Matt Garven (CTO). The company's mission centers on the idea that happy customers make the best marketers.
Okendo is organized as five products that work on the same customer relationship. Reviews collect and display social proof, Loyalty rewards repeat purchases, Quizzes recommend products, Referrals encourage word-of-mouth, and Surveys gather feedback. Brands can buy the full Platform plan, a three-product bundle, or individual products.
The platform extends beyond the storefront. Reviews can sync with TikTok Shop, appear in Google search through a partnership, and be syndicated to retailers through Bazaarvoice. A Klaviyo integration lets brands add social proof to emails and build more personalized flows. A Help Center covers installation and use, and a developer hub provides API docs.
Reviews cover product reviews, site reviews, a review capture form and photo and video content. Loyalty includes earn and redeem rules, a custom loyalty page and VIP tiers. Quizzes offer personalized product recommendations, configurable recommendation logic and AI-powered quiz creation.
Referrals include referral email flows, fraud protection and automated workflows. Surveys support question logic, shareable link surveys, and post-review and post-checkout surveys. Okendo publishes averages for each product, such as a 4.2x product page conversion uplift for reviews and a 70% survey response rate, though these are company-reported figures.
Okendo is a customer marketing platform for Shopify brands. It includes Reviews, Loyalty, Quizzes, Referrals and Surveys products to build social proof, repeat purchases and word-of-mouth.
Okendo's site says plans start at $19/month. Pricing is based on monthly order volume, from 0-200 orders to 10,001+. Platform, Scale and bundle pricing is handled through sales.
The pages reviewed do not mention a free plan or a free trial. They offer a demo booking and a pricing page with plans from $19/month.
Okendo is aimed at Shopify brands, from smaller stores to large enterprises. It suits teams that want reviews, loyalty, referrals, quizzes and surveys managed in one place.
The site names TikTok Shop, Google, Bazaarvoice and Klaviyo, and also lists Meta and Attentive. It also publishes API docs for developers.
Yes. The pricing page offers individual products, three-product bundles at 30% less than buying separately, and a full Platform plan.
Scale is a custom-priced plan for large brands and enterprises. It includes everything in Platform, with no usage caps and a fixed annual price for unlimited orders.
Okendo lists order-volume tiers starting at 0-200 orders per month and plans from $19/month, so small Shopify stores can start there. Costs scale with order volume.