PandaChat builds an AI digital twin of your e-commerce support team. Review of features, integrations and capped pricing from €2.5k/month plus setup.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
PandaChat is an AI customer support service for mid-market e-commerce companies. It is built in Ljubljana, Slovenia, for the Adria and DACH region. Rather than selling a chatbot that customers configure themselves, PandaChat builds what it calls a digital twin of the whole support operation.
The twin covers the people who answer, what they know, the systems they check, the rules they follow and the daily checks a team lead runs. PandaChat then runs it alongside the customer's human team and improves it every week, so the company is described as a service and framework rather than a tool.
The framework has four layers. The first connects shop, ERP, warehouse, carrier and invoicing systems, with a person setting limits on anything that moves money. The second is a team of AI specialists, each focused on one area such as orders, returns, carriers, documents or tone of voice.
The third is a supervisor that cross-checks every answer against the customer's data before it reaches a shopper. The fourth is the channel layer: email, live chat, WhatsApp, Messenger and Facebook. In one example, the twin checks Shopify and DHL, verifies the facts and replies in German in 38 seconds.
Oversight is the main differentiator. An anomaly watcher freezes risky actions, such as a €1,200 refund on an €89 order, until a person approves or rejects them. Legal threats and chargebacks never get an AI answer, and handed-over tickets arrive with context already looked up.
Reporting is built in. A morning briefing arrives on WhatsApp, Viber, Slack or email, and users can ask questions answered from live data. A monthly value ledger converts results into euros, covering support capacity delivered, losses prevented and after-hours conversations, with assumptions a CFO can check.
PandaChat is an AI customer support service for mid-market e-commerce. It builds a digital twin of a company's whole support operation on its own framework, then runs it alongside the customer's team and improves it weekly.
Setup is a one-time €25k–35k for a typical 3-5 system stack, from €12k for simpler stacks and €40k+ for complex ones. Running the twin costs €4.5k–6k per month, from €2.5k for narrow scopes and up to €10k for large operations. The monthly cap is fixed in the contract.
No. PandaChat says it does not bill per ticket. Pricing is tiered by business scale and capped, based on connected systems, channels and languages, ticket volume and risky workflows.
The company says no. It describes a team of AI specialists, a supervisor that checks every answer and a daily oversight routine, all fitted to the customer's systems and rules.
It lists Shopify, Magento, Shopware, WooCommerce, Zendesk, Gorgias, Freshdesk, SAP Business One, Dynamics 365, DHL, GLS and DPD. Channels include email, live chat, WhatsApp, Messenger and Facebook.
The Map & Build phase takes 4 to 8 weeks, and the site says setup takes weeks. The twin is tested on real customer questions before it talks to any customer, then goes live channel by channel.
No. It handles routine tickets while a person decides on risky actions. Legal threats and chargebacks never get an AI answer, and handed-over tickets arrive with context already looked up.
It targets mid-market e-commerce. With setup from €12k and monthly fees from €2.5k, it is more suited to companies with high ticket volumes than to very small shops.