Pilera is a CRM for HOA, condo and apartment managers with messaging, work orders and portals. Plans start at $150/month with a 14-day free trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Pilera is a CRM built for community association management. Pilera Software LLC describes it as a platform that helps HOA, condominium and apartment managers communicate with residents, run daily operations and offer self-service tools in one system. Its stated aim is to put relationships first, so residents are treated as more than a number.
The product is organized into modules: PileraConnect for communications, PileraOps for work orders and violations, PileraCare for help desk ticketing, PileraEngage for resident portals, PileraEasysites for community websites, HOA Voting powered by Ballot Bliss, and RFP Plus for vendor bids. The company says it is founder-owned and has grown since 2008 from a simple communication platform into a full CRM.
Managers set up each HOA, condominium or apartment community and add residents, either manually or by importing contact data from an accounting system through two-way sync. From there, messages go out by email, text, phone or postal mail, and managers can preview, schedule and track them. Email is included, while the other channels draw on per-unit credits.
Residents register in a self-service portal where they can view a directory and calendar, pay online and manage details. Managers use PileraOps to create work orders, assign them to vendors or staff, and record violations and ACRs. Collaboration tools, automated updates and audit trails keep managers, boards, vendors and residents informed.
PileraConnect is the communication layer. It supports custom branding, attachments, reply tracking and analytics for opens, clicks and bounces. Text messages report delivery status, and phone calls report voicemail detection and duration. Email and text can be translated into 100+ languages, and emergency blasts reach residents regardless of their preferred channel. The company cites 98% message reputation and 99.9% uptime.
PileraOps covers unit and common area work orders, automated stale work order reports, vendor management, ACRs, violations and tasks. PileraCare adds ticketing and a knowledge base, while PileraEngage tracks pets, vehicles, insurance and leases in resident portals. HOA Voting supports board elections, fractional voting and a secure voting portal, and RFP Plus organizes vendor bids and documents.
Pilera is a CRM for community association management, made by Pilera Software LLC. It combines resident communications, work orders, help desk ticketing, self-service portals, websites and HOA voting for HOAs, condos and apartments.
The pricing page lists Basic at $150 per month, Professional at $240 per month and Enterprise at $525 per month, billed annually at $1,800, $2,880 and $6,300. Extra communication credits cost 10, 5 or 3 cents each depending on plan. The page is marked as under progress, so confirm with the vendor.
Yes. Pilera advertises a 14-day free trial and also offers demos and a 15-minute discovery call. No free plan is listed.
It suits management companies and self-managed HOAs, condominiums and apartment communities. It is built around resident communication and community operations.
Pilera offers two-way sync with most accounting systems, online payments through Paylease (GoZego), Authorize.net or a bank of your choice, and postal mailing through OSG. HOA voting is powered by Ballot Bliss.
Yes. Higher tiers support translation of email and text into 100+ languages, and phone calls can be translated into Spanish. The Basic plan is listed as Spanish only.
Yes. HOA Voting, powered by Ballot Bliss, covers board elections, a secure voting portal, fractional voting and visual insights.
The Basic plan covers up to 100 doors with two managers, so small associations are included. Larger portfolios may need Professional or Enterprise or a custom quote.