ResponseHub automates security questionnaires and RFPs with cited AI answers. Plans from $149/month, with a 7-day free trial. Features, pros and cons.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
ResponseHub is software for answering customer security questionnaires and RFPs. It is made by Coin-Op Technologies Ltd, a company registered in England and Wales, and it concentrates on one job: helping teams respond to buyer security reviews faster, with answers that trace back to a source policy.
Instead of searching old spreadsheets and policy PDFs, a team uploads its policies and past questionnaires into a Knowledge Base. ResponseHub then generates answers, attaches citations and a confidence score, and lets operations staff delegate specific questions to subject matter experts. The company says work that took days can often be finished in a morning.
Setup starts with importing sources, meaning policies and other documents, and building a Knowledge Base from CSV files or completed questionnaires. When a new questionnaire is uploaded, column mapping tells the tool where questions sit and where answers should go.
For each question, ResponseHub matches an existing Knowledge Base response or writes an AI answer. Each answer is referenced to the exact policy, section and sentence, or to a Knowledge Base item, and carries a confidence score. Reviewers concentrate on low-confidence answers, approve the rest, and can update the Knowledge Base once the questionnaire is finished. Results can be downloaded in the original docx or xlsx format.
The core of the product is citation-backed answering. Because each answer points to precise supporting text, reviewers do not need to search whole policies to check it. The Knowledge Base adds duplicate finding, categorization, CSV import and CSV export, and the platform handles both questionnaires and RFPs.
Around that core sit workflow and access tools. A Chrome extension extracts and answers questions inside web portals. An MCP connection lets users query the answer library from Claude.ai, ChatGPT, Claude Code and Cursor. ResponseHub for MSSPs supports managing questionnaires across many clients. Security controls include MFA, role-based permissions, audit logging and encryption in transit and at rest.
ResponseHub is software that automates security questionnaires and RFPs. It builds answers from a company's own policies and past questionnaires, attaches citations and confidence scores, and lets teams review and delegate questions.
Plans start at $149 per month for Starter with 2 editor seats. Business is $399 per month with 5 seats and Enterprise is $799 per month with 10 seats on an annual contract. Extra editor seats cost $49 per month each.
Yes. It offers a 7-day free trial with full Business features and no credit card required. There is no permanent free plan.
No. The company states that customer data is never used for training or fine tuning. AI models are accessed through AWS Bedrock in EU regions, which operates with zero data retention.
It has a Chrome extension for web portals and an MCP connection for Claude.ai, ChatGPT, Claude Code and Cursor. A Slack integration is listed as coming soon. API access is available on Business and Enterprise plans.
Yes. The Knowledge Base can be exported as CSV, and questionnaires and RFPs can be downloaded in their original docx or xlsx format or as CSV. A single download of all content is available on request.
It suits SaaS teams and managed security providers that regularly receive customer security questionnaires and RFPs. Operations, sales, customer success and security staff are the typical users.
The company says compliance platforms usually include questionnaire tools as a secondary feature, sometimes as paid add-ons, and that they may not export answers back into spreadsheets. ResponseHub focuses only on security questionnaires and RFPs.