ReturnLogic automates returns, exchanges and warranties for Shopify and BigCommerce stores. Usage-based pricing from $0.25 to $3.90 per return. No free trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
ReturnLogic is a returns management platform for ecommerce merchants, with a focus on Shopify and BigCommerce stores. It gives shoppers a white-label returns center and gives internal teams tools to handle refunds, exchanges, store credit, gift returns and warranty claims. The company says it was founded in 2015 by people who started out as merchants.
ReturnLogic positions itself as more than a returns portal app. Its FAQ says a basic app can work until a store reaches roughly 50 to 100 returns per month, and that larger merchants then need a management platform with more automation, visibility and reporting.
Shoppers start a return themselves in a branded returns center, which reduces back-and-forth emails with support. Merchants configure rules and policies, including unlimited return policies and holiday-specific ones. With printerless returns, shoppers use a QR code and the carrier packages and sends the shipment.
Refunds or exchanges can be processed automatically when the package is in transit. Return status tracking shows each return from shipping to the warehouse to back in stock, and inventory is kept up to date automatically. Disposition management records the condition of returned products.
The exchange tools are the most distinctive part. Bonus Credit adds extra dollars to an exchange, the flow can de-emphasize refunds, and strategic shipping rules help protect margins. The platform also supports bundled returns, so shoppers can return a single item from a bundle, and warranty returns that are direct, gift or third-party.
For insight, advanced reporting with custom dashboards shows the most profitable shoppers, products and return policies, and tracks return reasons and rates over time. Plans include access to an open API, and Enterprise adds white label domains and complete customization of the returns portal.
ReturnLogic is a returns management platform for ecommerce brands. It automates refunds, exchanges, store credit and warranty returns and provides tracking and analytics for support, operations and management teams.
The pricing page lists a Usage Based plan with no subscription or platform fees at $3.90 to $0.25 per return, and a custom Enterprise plan. The FAQ also says ReturnLogic starts at $299/month, so confirm the exact structure with the company.
No. The company says it does not currently offer a free trial. It points buyers to the How it Works page for a product preview and to a demo with a returns specialist.
Yes. The site has dedicated pages for returns management on Shopify and BigCommerce, and an install option for Shopify. The BigCommerce page describes the integration as built on open APIs.
After the contract is signed, a Customer Success Manager schedules the first onboarding call. Two required calls must be completed before launching the returns center, and they can be done in one call, two days or a week.
ReturnLogic offers a 12-month contract billed annually or monthly. It auto-renews on the signing date unless notice of non-renewal is given at least 30 days earlier.
ReturnLogic says apps suit retailers up to roughly 50 to 100 returns per month, and that larger merchants need a management platform with more automation, visibility and reporting. This is the company's own view.
Yes. It handles direct, gift and third-party warranty returns, and Enterprise and other plans list warranty support among the return types.