Route offers package protection, real-time order tracking, and AI-driven returns for e-commerce brands, with no monthly platform cost.
Route is a post-purchase platform for e-commerce brands that combines package protection, order tracking, and returns management into a single integration. Merchants can add Route at checkout to offer shoppers protection against loss, damage, or theft in transit, alongside a branded, real-time order tracking experience.
Route's returns product is described as an AI-driven, exchange-first platform: it uses automated, intelligent routing to promote exchanges over refunds, and states it can cut refunds by up to 42%, reduce shipping trips by 12%, and prevent 99% of returns fraud. Route also offers a cash-back feature as part of its post-purchase suite.
According to Route's pricing page, e-commerce brands can access the full platform at no monthly subscription cost, and Route integrates with major e-commerce platforms including Shopify.
Route states that its platform - package protection, order tracking, returns, and cash back - is available to e-commerce brands at no monthly cost.
Yes, Route integrates with Shopify and other major e-commerce platforms.
Route's returns product is an AI-driven, exchange-first platform designed to reduce refunds, cut shipping trips, and prevent returns fraud through automated, intelligent routing.