SnapEngage by TeamSupport offers live chat and chatbot software for sales, support, and HIPAA-compliant healthcare communication.
SnapEngage, now operating as SnapEngage by TeamSupport, is a conversational engagement platform offering live chat and chatbot technology for sales, customer support, and healthcare communication. It lets businesses field real-time website visitor conversations and route them to human agents or automated bots when agents are unavailable.
The platform includes multiple chatbot types (Info-Capture, Guide, Answer, and custom bots), omnichannel messaging that connects SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, and WeChat into a unified chat interface, and a Design Studio for customizing chat widget branding to match a company's look and feel.
SnapEngage integrates with CRM and help desk systems to automatically sync leads and contact records, and provides reporting and analytics for tracking chat volume, response times, and agent performance. A HIPAA-compliant configuration is available for healthcare providers handling patient communications.
Following its merger with TeamSupport, SnapEngage's live chat is now sold as an add-on to TeamSupport's customer support ticketing plans rather than as a fully standalone product.
SnapEngage is a live chat and chatbot platform for sales, customer support, and healthcare communication, now operating as SnapEngage by TeamSupport.
SnapEngage live chat is offered as an add-on to TeamSupport plans at $15 per agent per month, with TeamSupport support ticketing plans starting at $45/month billed annually.
Yes, SnapEngage offers a HIPAA-compliant configuration for healthcare providers handling patient communications.
SnapEngage connects SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, and WeChat into a single chat interface alongside live chat and chatbots.