See what Solutionreach offers: automated reminders, digital intake, insurance verification, payments, and 400+ PM/EHR integrations for medical, dental, and…
Solutionreach is a patient engagement platform used by dental practices, eye care clinics, medical offices, DSOs, vision groups, and hospital/medical groups to run the administrative side of patient communication. The platform automates appointment reminders and two-way texting, online scheduling and check-in, digital intake and secure document collection, insurance eligibility verification, and payment collection, positioning these as a way to reduce staff time on manual recall and front-office work. It also includes recall and batch-messaging campaigns, patient surveys and reputation management, video call/telehealth support, a mobile app, an inbound phone system with caller intelligence, an analytics 'Data Hub,' and a newer AI Receptionist feature for handling voicemail and inbound calls. Solutionreach reports connecting with 400+ practice management (PM) and EHR systems so it can sit alongside a practice's existing clinical and billing software rather than replace it. The company states it has been in the industry since 2000 and serves 50,000+ practices. Pricing is quote-based rather than published, with prospective customers directed to request a demo or quote.
Key Features
Appointment Reminders & Two-Way Texting — Automated appointment reminders and two-way SMS texting to reduce no-shows and manual front-office follow-up.
Online Scheduling & Digital Check-In — Lets patients book appointments online and complete check-in digitally before arriving at the practice.
Digital Intake & Secure Documents — Collects patient intake forms and documents digitally, including HIPAA-compliant intake workflows.
Insurance Verification & Payment Collection — Automates insurance eligibility verification and collects patient payments as part of the revenue cycle.
Recall & Batch Messaging Campaigns — Runs recall and batch-messaging campaigns to bring patients back for follow-up appointments.
Patient Surveys & Reputation Management — Collects patient surveys and helps manage online reputation for the practice.
Telehealth & Video Calls — Built-in video call/telehealth capability for remote patient visits.
Phone System with Caller Intelligence — Inbound phone system with caller-intelligence features, plus a mobile app for staff.
AI Receptionist & Data Hub — AI Receptionist feature handles voicemail/inbound calls; Data Hub provides analytics across patient engagement activity.
400+ PM/EHR Integrations — Connects with 400+ practice management and EHR systems so it layers on top of a practice existing clinical/billing software.
Pros & Cons
Pros
Broad feature set covers reminders, scheduling, intake, payments, and reputation management in one platform
Claims 400+ integrations with existing practice management and EHR systems, reducing the need to replace clinical software
20+ years in the healthcare communications space with a large stated customer base (50,000+ practices)
Includes newer AI Receptionist and telehealth/video call features alongside core messaging tools
Cons
Pricing is not published; prospective customers must request a quote or demo before knowing cost
Marketed results (e.g. '2x appointments,' specific recall-revenue figures) are vendor-reported case examples, not guaranteed outcomes
Built specifically for healthcare/dental/vision front-office workflows, so it isn't a general-purpose CRM or messaging tool for other industries