tawk.to is a free omnichannel live chat, CRM, and customer messaging platform for websites, with optional paid AI chatbot and agent add-ons.
tawk.to is a free customer communication platform that unifies live chat, email, WhatsApp, Messenger, SMS, and Telegram into a single omnichannel inbox. Businesses embed a JavaScript snippet on their website to start chatting with visitors in real time, with no cost or chat-volume limits on the core live chat product.
Beyond messaging, tawk.to includes built-in CRM and contact management that auto-builds customer profiles with company details and conversation history, a sales pipeline for tracking deals through customizable stages, a knowledge base for self-service support, and an activities/tasks system for calls, notes, reminders, and follow-ups. A public feedback portal lets customers submit and vote on feature requests.
Optional paid add-ons extend the free core: AI Assist adds an AI-powered chatbot (with its own free tier for low chat volumes), branding removal strips the "Powered by tawk.to" badge, and tawk.to also offers hired human chat agents and virtual assistants as paid services. Native apps are available for iOS, Android, macOS, and Windows.