Telio is an AI agent for 24/7 customer calls and texts. Plans start at $49/month with a 7-day free trial. See features, pricing and who it suits.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Telio is an AI agent platform that answers customer phone calls and text messages for businesses. The company describes it as a way to provide instant, human-like customer service around the clock, handling common issues and after-hours inquiries automatically. Each agent is a virtual assistant that understands customer questions and replies in natural language, and it can pass complex issues to a real person.
Telio is built by Bemi Technologies, Inc., which lists an address at 548 Market Street in San Francisco. The site states that the platform is SOC 2 Type II certified and HIPAA compliant. Its marketing claims 24/7 availability, a 70% cost reduction on support and a 3x faster response time, though these are the vendor's own figures and the page does not explain how they were measured.
Setup follows three steps. First, an owner shares information about the business and selects preferences, and the platform creates a working agent with an assigned phone number. Second, the owner enables access to a website, other knowledge sources and agent tools, so the agent can pull in information in real time. Third, the owner tests the agent with sample conversations and then launches it.
Instructions are written in plain English rather than through code or visual workflow builders. At launch, a business can use a dedicated Telio phone number or forward calls from its existing line, and the choice can be changed later. When a conversation is too complex, the agent escalates to a human. Callers who ask directly are told they are speaking with an AI.
The core capability is handling voice calls and text messages with one agent. Telio says agents take unlimited calls at the same time and work day or night. They answer frequently asked questions, assist with common tasks and draw on website content and other knowledge sources. Every listed plan includes call summaries and transcripts, so teams can review what the agent said, along with a custom voice greeting.
On the technical side, Telio says agents connect to calendars, CRMs and other business systems through an API and pre-built connectors, letting them access customer data and update records. Security features listed on all plans include SAML SSO and RBAC, plus HIPAA and SOC 2 coverage. The FAQ also mentions encryption for data in transit and at rest and regular security audits.
Telio is an AI agent platform that handles customer interactions by phone call and text message. Its agents answer common questions, assist with routine tasks and escalate complex issues to a human. It is made by Bemi Technologies, Inc.
Starter is $49 per month and Standard is $149 per month. Standard has several volume tiers, from 125 calls / 750 messages up to 750 calls / 4,500 messages. Enterprise pricing is custom.
Yes. Every plan includes a 7-day free trial, and no credit card is required to start. Customers are not charged automatically afterward and must choose a plan and enter payment details to continue.
Yes. You can forward your existing business number to Telio, or get a new local number instead. According to the site, you can switch between the two at any time.
Telio says its AI is designed to sound natural and conversational. If a customer asks directly, the AI will be honest about being an AI and can transfer the caller to you if needed.
Telio states it is SOC 2 Type II certified and HIPAA compliant. It also describes encryption for data in transit and at rest and regular security audits. All listed plans include SAML SSO and RBAC.
Telio says its agents connect with existing calendars, CRMs and other business systems through an API and pre-built connectors. Customer stories also mention Front, Notion and Attio.
The $49 per month Starter plan, plain-English setup and ability to keep an existing phone number suit small businesses that want after-hours coverage. A business with higher volume would need to check the Starter limits of 40 calls and 250 messages.