TimelinesAI syncs WhatsApp to your CRM with a shared inbox and AI automation. Plans from $35/seat a month, with a 10-day free trial. Read the full review.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
TimelinesAI is a WhatsApp CRM integration and shared inbox for business teams. It connects WhatsApp Business API numbers and personal numbers to a CRM, so conversations and contacts sync automatically instead of staying on individual phones. The company says its mission is to simplify and secure business conversations by unifying WhatsApp and CRM workflows, and reports use by more than 3,500 teams in over 100 countries.
Beyond syncing, the product adds a team inbox with assignments and internal notes, mass messaging, a visual Workflow Builder, AI auto-replies, and a WhatsApp MCP server for assistants such as Claude and ChatGPT. The company also sells WhatsApp numbers from $2 a month for teams that need a number without a second SIM. Its Capterra rating is shown as 4.6/5 from 116 reviews.
TimelinesAI offers three ways to connect a number. A QR connection links an existing personal WhatsApp or WhatsApp Business app number in minutes, with no Meta per-message fees. Coexistence keeps the Business app working on the phone while the same number is also connected to Meta's official API. Official WABA connects company-owned numbers to the API with no phone app involved, and is not for personal numbers.
After connecting, chats sync to the CRM. In Pipedrive, for example, conversations sync in real time to Persons and Deals, new chats can create records automatically, and chats can be pinned to a Deal. The HubSpot integration works with HubSpot workflows and supports both Business and personal numbers. The Close integration labels senders so teammates can see who wrote what.
The shared inbox lets teams manage several WhatsApp accounts in one place, assign a responsible team member, label chats, apply filtered views and start new chats. Mass messaging sends broadcasts to large contact lists with contact data used for personalization. A visual Workflow Builder handles no-code automation, and AI auto-replies can run through ChatGPT Agents on WhatsApp for replies and chat summaries.
For developers and AI users, the public API sends messages and manages chats, and webhooks deliver events in real time without using API calls. The rate limit is 50 requests per minute. The WhatsApp MCP lets Claude, ChatGPT, Cursor or Codex list chats, read history, send replies, set labels and assign teammates, using sign-in with a TimelinesAI account instead of an API key.
TimelinesAI is a WhatsApp CRM integration and shared inbox for business teams. It connects WhatsApp Business API and personal numbers to a CRM, syncs conversations and contacts, and adds automation and AI tools.
Starter costs $35 per seat a month, or $28 a month billed yearly. Pro costs $49 per seat a month, or $39 billed yearly. Enterprise is a custom quote. Meta's per-message fees for template messages are billed separately.
Yes. The trial lasts 10 days, includes up to 10 seats and needs no credit card. It includes Starter features with trial limits of 20 automated messages, 20 Workflow Builder transactions and 1,000 API calls.
The site lists HubSpot, Pipedrive, monday.com, Salesforce, Zoho, Bitrix24, Close CRM, GoHighLevel, Copper, Teamleader, Nutshell, Clay, Sugar AI, Attio and Flowlu. It also connects through Zapier, Make and a public API.
Yes. The QR code connection works with personal WhatsApp and the WhatsApp Business app. The official WABA option is for company-owned numbers and is not for personal numbers.
Coexistence connects a WhatsApp Business app number to Meta's official API while the app keeps working on the phone. It lets approved templates reach new or long-silent contacts and suits light automations and occasional campaigns.
Yes. The WhatsApp MCP connects Claude, ChatGPT, Cursor, Codex or any MCP client to your inbox to list chats, read history, send replies, set labels and assign teammates. It is included on every plan.
It can suit small teams because setup is a QR scan and the Starter plan includes the shared inbox and CRM sync. Costs scale per seat, so very small teams should check the seat count against their needs.