Trustmary collects, analyzes, and showcases customer feedback and reviews with AI-powered insights and widgets. See features, pricing, and integrations.
Trustmary is a SaaS platform for collecting, analyzing, and showcasing customer feedback and reviews. Its core offering is a '3-in-1' survey that combines satisfaction measurement, open-ended feedback, and review collection in a single flow, which businesses can send to customers via email or embed on their site. Collected feedback is run through AI-powered analysis to surface actionable insights, and approved reviews/testimonials can be displayed as widgets on websites, shared to social media, or optimized for visibility in search engines and AI assistants (a feature Trustmary markets as helping businesses get mentioned by tools like Gemini and ChatGPT). The company, founded in 2016, targets industries such as home improvement, real estate, travel and tourism, and B2B/B2C services, and connects to common business tools including HubSpot, Pipedrive, Zapier, Google Sheets, Make, QuickBooks, and WooCommerce.
Key Features
3-in-1 feedback surveys — Combines satisfaction measurement, open-ended feedback, and review collection in a single survey.
AI-powered feedback analysis — Turns collected feedback into actionable customer insights using AI.
Review & testimonial widgets — Displays approved reviews on websites, social media, and search/AI-search surfaces.
Reporting dashboard — Tracks feedback and review performance over time.
CRM & workflow integrations — Connects to HubSpot, Pipedrive, Zapier, Google Sheets, Make, QuickBooks, and WooCommerce.
Pros & Cons
Pros
Combines survey, feedback, and review collection in one 3-in-1 flow instead of requiring separate tools
Review/testimonial widgets can be displayed on-site, on social, and optimized for AI-search visibility
Connects to common CRM and workflow tools (HubSpot, Pipedrive, Zapier, Google Sheets, Make, QuickBooks, WooCommerce)
GDPR-compliant, which matters for EU-facing feedback collection
Cons
Pricing is not fully transparent — most tiers require contacting sales rather than showing a public price list
Billing is metered on views/sources/responses/requests, which can make costs harder to predict as usage grows