Twig's Sera AI receptionist answers calls, texts and chats 24/7 and books appointments. Plans from $49/month with a 15-day free trial. See features.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Twig is a software product from Teamsync Software Inc. Its front-desk product, Sera, is an AI receptionist that answers calls, texts and web chats around the clock, responds to customer questions, qualifies the caller and puts an appointment on the business calendar. The homepage names insurance agencies, dental practices and mortgage teams as customers.
The company also describes itself as an autonomous AI support platform for B2B SaaS, fintech and ecommerce teams that resolves Tier 1 support tickets. For this review, the focus is Sera, the receptionist product that small business owners are most likely to buy.
Setup starts with your website. You paste it in so Sera can learn your content, then forward your phone line to her. The site says most businesses go live in under 30 minutes. During the trial, Twig says it sets up your number, knowledge base and booking integration.
Once live, Sera answers from your content and asks your qualifying questions. She books the appointment and can text a confirmation. When she cannot answer, she does not guess. She takes the caller's details and hands off to your team with the full conversation, so nobody has to ask the caller to start over.
Sera covers phone, text and web chat in one receptionist. She qualifies callers, books appointments, texts confirmations and new-patient forms, recovers missed calls with text-back and transfers live calls to staff. Growth and above add multi-language conversations and advanced analytics.
Example calls show clear boundaries. In insurance she collects quote details but never quotes a premium or binds coverage. In mortgage she qualifies a purchase and books a loan officer but never quotes rates or terms. Scale lists multi-location routing, custom dashboards, a dedicated CSM and an option to remove Powered by Sera branding.
Twig is a software product from Teamsync Software Inc. Its Sera AI receptionist answers calls, texts and web chats 24/7, qualifies callers and books appointments. Twig also describes an autonomous AI support platform for B2B SaaS, fintech and ecommerce teams.
Plans are Starter at $49/month, Growth at $499/month and Scale at $1,499/month. Overages are $100 per 1,000 extra chats and $1 per voice minute.
Yes. Every plan starts with a 15-day free trial, voice included, with no credit card. You can cancel before the trial ends and you will not be charged.
The site says most businesses are live in under 30 minutes. You paste your website and then forward your phone line.
Sera does not guess. She takes the caller's details and hands off to your team with the full conversation.
The homepage names insurance agencies, dental practices and mortgage teams, and shows an example for B2B SaaS. It suits businesses that lose leads to voicemail, lunch hours or after-hours calls.
The $49 Starter plan is aimed at small businesses getting started, with 500 AI chats a month and voice minutes included. Features like appointment booking and missed-call text-back need the $499 Growth plan.
Twig says it is SOC 2 Type II compliant. Its about page lists AES-256 encryption, PII screening and redaction, role-based access, SSO/SAML and US/EU data residency options.