WiderrufPro is a WordPress/WooCommerce plugin built by the Austrian company ITpack e.U. that replaces manual, email-based return and cancellation ('Widerruf') handling with a structured digital workflow. Customers submit a withdrawal request through an on-site form (guest checkout supported, no account required), the request passes through a two-step verification process, and both shop owner and customer receive automatic email notifications plus a PDF confirmation of the withdrawal for recordkeeping. Shop operators manage every request from a central dashboard that includes reporting and statistics, and can export requests as CSV. The plugin is aimed specifically at German-speaking WooCommerce merchants who need to document consumer withdrawal/cancellation rights (a legal requirement under EU/German-Austrian consumer protection law) without building their own process by hand. It is distributed as a free WordPress.org plugin with an optional paid 'Plus' upgrade for additional features, and the vendor explicitly notes the tool does not replace individual legal advice.
Key Features
Digital withdrawal form — On-site form for customers to submit a withdrawal/cancellation request, with guest access so no WooCommerce account is required.
Two-step verification — Withdrawal requests pass through a two-stage verification process before being finalized.
Automatic email & PDF confirmation — Both shop owner and customer receive automatic email notifications, plus a PDF confirmation documenting the withdrawal.
Central management dashboard — Shop operators review and manage all withdrawal requests from a single dashboard.
Reporting & CSV export — Built-in statistics and reporting, with the ability to export withdrawal request data as CSV.
Plus tier: partial refunds & advanced rules — The paid Plus plan adds partial refunds, advanced rule configuration, a floating on-page button, extra designs, and WooCommerce account integration.
Pros & Cons
Pros
Free core plugin available directly on WordPress.org, so merchants can try it with no upfront cost
Purpose-built for the German/Austrian legal withdrawal process, saving merchants from building a compliant workflow from scratch
Automatic email and PDF confirmations create a documented audit trail for each withdrawal request
Guest customers can submit withdrawal requests without needing a WooCommerce account
Cons
Narrow, single-purpose tool (withdrawal/return handling) rather than a broader customer-service or returns-management platform
Interface and content are German-only, limiting use to German-speaking merchants and shoppers
Advanced functionality such as partial refunds and custom rules is locked behind the paid Plus plan
Only works within the WooCommerce/WordPress ecosystem, not other ecommerce platforms