YSDesk combines live chat, a shared team inbox, and visitor insights so support teams can reply faster. See pricing, features, and whether it's right for your…
Category
Customer Support
Pricing
Freemium: a free-forever plan (1 seat, 100 conversations/month), Starter at $12/mo ($9/mo billed annually), Growth at $39/mo ($29/mo billed annually), and custom-priced Enterprise, with a 14-day free trial on paid tiers., from $9
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Last updated
August 6, 2026
SaaSFree PlanFree TrialTeam ManagementFreemium
YSDesk is a customer support software platform built by YS Innovations that helps businesses reply to customers faster, delight them, and grow. At its core is a customizable live chat widget that can be added to any website without code, feeding every conversation into a unified shared inbox where teams can filter by "All," "Mine," "Unassigned," "Mentions," and "Closed." Teams collaborate directly inside conversations with assignment, internal notes, and @mentions that stay hidden from customers, while rich contact profiles surface full chat history and activity for segmentation. Built-in analytics track first response time, resolution rate, CSAT, and team performance with exportable CSV/PDF reports, and a live monitor shows all active conversations in real time so managers can reassign on the fly. YSDesk targets growing teams across e-commerce, SaaS, agencies, healthcare, education, fintech, and logistics, and offers a free forever plan alongside paid tiers with a 14-day free trial.
Key Features
Live Chat Widget — Fully customizable, no-code chat widget deployed on any website to start visitor conversations.
Unified Shared Inbox — Centralizes all customer conversations in one place with filterable views (All, Mine, Unassigned, Mentions, Closed).
Team Collaboration — Assign conversations, add internal notes, and @mention teammates without customers seeing.
Contact Management — Rich customer profiles with full chat history and activity tracking for audience segmentation.
Analytics & Reporting — Tracks first response time, resolution rate, and CSAT, with exportable CSV/PDF reports.
Live Monitor — Real-time view of all active conversations with the ability to reassign tickets on the fly.
Pros & Cons
Pros
Free forever plan lets small teams try live chat and a shared inbox with no cost
Low entry price point ($9-12/mo) compared to many help desk competitors
Combines live chat, shared inbox, and team collaboration (notes, mentions, assignment) in one workspace
Built-in analytics and a live monitor give visibility into response times and active conversations
Cons
Paid plans are described on the pricing page as "launching soon," suggesting the product is still early-stage
Conversation volume is capped by plan (100/month on Free, 500 on Starter), which may not suit high-volume support teams
No native mobile app or deep third-party integrations are documented on the site