Compare Mattermost and Tiledesk on pricing, features, platforms, and ratings — both Team Chat tools, Freemium vs freemium pricing to decide which fits your…
At a Glance
Mattermost
Tiledesk
Primary category
Team Chat
Team Chat
Rating
Not documented
Not documented
Pricing model
Freemium
freemium
Starting price
Free (Starter, self-hosted); Professional from $10/user/month
Free (paid plans from approximately EUR 49/month)
Free plan
Yes
Yes
Free trial
Not documented
Yes
Platforms
Web, iOS, Android, Mac, Windows
Web
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Not documented
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Mattermost
Starter — Free N/A
Professional — $10/user/month annual
Enterprise — Custom annual
Tiledesk
Free — $0 monthly
Starter — ~EUR49/month monthly
Pro — ~EUR149/month monthly
Enterprise — Custom custom
Pros & Cons
Mattermost
Pros
Fully open-source core with self-hosted and air-gapped deployment options
Strong fit for regulated industries, government and defense customers
Playbooks provide built-in workflow automation not native to Slack
Deep integrations with developer and DevOps tooling
Lightweight architecture (single Go binary) makes self-hosting comparatively simple
Cons
Smaller app/integration marketplace than Slack or Microsoft Teams
Enterprise pricing is custom-quoted and not publicly transparent
Self-hosting requires ongoing server maintenance and updates
UI and mobile experience is generally considered less polished than Slack
Annual prepaid billing only for official Professional and Enterprise licenses, no monthly option
Tiledesk
Pros
Genuine open-source, self-hostable core is uncommon among chatbot and live-chat vendors
Combines chatbot automation and live chat in a single, relatively affordable platform
Multichannel support for WhatsApp, Messenger, and Telegram alongside web chat
No-code flow builder lowers the barrier for non-technical teams
Free tier and lower entry pricing than many established live-chat competitors
Cons
Smaller company and community than major players like Intercom or Zendesk
Self-hosting requires development and DevOps resources to maintain
Fewer native integrations and marketing automation features than larger incumbents
Conversation and AI usage limits can require upgrading plans quickly for active support teams
Documentation and support depth vary between the open-source and cloud versions
Use Cases
Mattermost
Incident response and DevOps workflows — Engineering teams use Playbooks to coordinate incident response with automated checklists and dedicated channels.
Regulated and government communication — Public-sector and financial-services organizations need self-hosted or air-gapped messaging to meet compliance requirements.
Secure internal team chat — Organizations that want Slack-like messaging while keeping full control of where data is stored.
Tiledesk
Automated customer support — Support teams deploy AI chatbots to answer common questions instantly, escalating complex issues to live agents.
Multichannel sales conversations — Sales teams use Tiledesk to manage inbound leads across web chat, WhatsApp, and Messenger from a single inbox.
Privacy-focused self-hosted deployments — Development teams self-host Tiledesk to keep customer conversation data on their own infrastructure for compliance reasons.