Tiledesk is an open-source AI chatbot and live chat platform. Compare pricing, features, pros, cons, and self-hosted vs cloud options.
Tiledesk is an open-source customer conversation platform that combines no-code AI chatbot building with live chat and multichannel messaging. It was built by Tiledesk S.r.l., an Italian software company headquartered in Soleto, Italy, formally founded in 2020 as a spin-off of the IT consultancy Frontiere 21, though the underlying technology dates back to 2017's Chat21 open-source messaging SDK.
The platform lets support and sales teams design chatbot conversation flows visually, connect them to large language model-powered AI agents and knowledge bases, and seamlessly escalate conversations to human agents when a bot cannot resolve a request. Conversations can be deployed through a website widget or connected to channels such as WhatsApp, Facebook Messenger, and Telegram from a single dashboard.
What sets Tiledesk apart from most commercial live-chat and chatbot vendors is that its core is genuinely open source and self-hostable, published on GitHub, so development teams can run the entire stack on their own servers instead of relying solely on Tiledesk's hosted cloud service. This makes it a common choice for companies with data residency requirements or developers who want to customize the platform's behavior directly.
Tiledesk's chatbot builder is no-code, letting non-developers design conversation flows with conditional logic, and it integrates with AI agents and knowledge bases so bots can answer questions using a company's own documentation rather than generic responses. Live chat sits alongside the bot layer, with a shared inbox where human agents can take over any conversation a bot escalates.
The platform supports multichannel messaging, unifying conversations from a website widget, WhatsApp, Facebook Messenger, and Telegram into one agent workspace. API-based integrations and webhooks allow teams to connect Tiledesk to CRMs, help desks, and internal tools, and the customizable chat widget can be styled to match a company's branding.
Because the core platform is open source, teams can self-host Tiledesk for full data control, or use the managed cloud version for a faster setup without infrastructure overhead. Both deployment paths share the same chatbot and live-chat feature set.
Tiledesk's hosted cloud service includes a free tier for testing, with paid plans starting at roughly EUR49 per month for the Starter tier, which includes one user, around 800 conversations per month, and a handful of AI agents and knowledge bases, backed by a 14-day free trial. The Pro tier costs roughly EUR149 per month and raises the limits to five users, dozens of AI agents, millions of AI tokens, and thousands of monthly conversations.
An Enterprise tier is available at custom pricing for organizations needing unlimited users, AI agents, conversations, and knowledge base items, along with SLA-backed support and a dedicated account manager. Because the platform is also open source, teams with development resources can avoid subscription costs entirely by self-hosting the core software, trading a monthly fee for their own infrastructure and maintenance effort.
Tiledesk is used to build AI chatbots and combine them with live chat and multichannel messaging for customer support and sales conversations.
Yes, Tiledesk's core platform is open source and self-hostable, published on GitHub, alongside a managed cloud version.
Tiledesk offers a free tier, with paid cloud plans starting around EUR49 per month for the Starter tier and EUR149 per month for the Pro tier; Enterprise pricing is custom.
Tiledesk S.r.l. was founded in 2020 in Italy as a spin-off of the IT consultancy Frontiere 21, building on the earlier Chat21 open-source project started in 2017.
Yes, Tiledesk supports multichannel messaging including WhatsApp, Facebook Messenger, and Telegram alongside its website chat widget.
Yes, Tiledesk lets teams connect chatbots to AI agents and knowledge bases so bots can answer questions using company-specific content.
Tiledesk is headquartered in Soleto, in the Puglia region of southern Italy.
Self-hosted Tiledesk runs on a company's own infrastructure using the open-source code, while the cloud version is a managed SaaS product with subscription pricing and no infrastructure setup required.