BetterHelp matches you with a licensed therapist for online counseling by message, phone, or video. See how its subscription therapy, features, and pricing…
Subscription. BetterHelp is billed on a recurring basis; the exact price is not published on the homepage and is confirmed after you complete the intake questionnaire, as it can vary by location, preferences, and therapist availability.
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Last updated
August 15, 2026
Founded
2013
PaidWeb AppiOSSubscriptionMobile AppAndroid
BetterHelp is one of the world's largest online therapy services, connecting people with licensed, professional therapists for remote mental health support. After completing a short questionnaire about your needs and preferences, BetterHelp matches you with an accredited therapist and lets you begin communicating within days rather than the weeks it can take to find in-person care. Sessions and communication happen entirely online, so you can reach your therapist from anywhere without a commute or waiting room.
The platform supports four ways to connect with your counselor: exchanging messages in a private, always-available room; live chat; phone calls; and video sessions. You can switch between these modes depending on what feels comfortable, and you can message your therapist at any time between scheduled live sessions. If a match isn't the right fit, BetterHelp lets you change therapists at no additional cost until you find someone you connect with. According to BetterHelp, the network spans more than 31,000 therapists who have delivered over 482 million counseling sessions, covering areas such as anxiety, depression, stress, relationships, grief, self-esteem, and life transitions. BetterHelp is a subscription service aimed at adults seeking accessible, flexible mental health care, and it operates alongside sister services for teens and couples under the same parent company.
Key Features
Therapist Matching — Complete a short questionnaire about your needs and preferences and get matched with a licensed, board-accredited therapist, typically within days.
Four Ways to Connect — Communicate with your therapist through in-room messaging, live chat, phone calls, and video sessions, switching between modes as you prefer.
Message Anytime — Send messages to your therapist at any time in a private therapy room and get responses between scheduled live sessions.
Free Therapist Switching — If your match is not the right fit, change to a different therapist at no additional cost until you find someone you connect with.
Web and Mobile Apps — Access therapy from anywhere through the BetterHelp website and dedicated iOS and Android apps, with no commute or waiting room.
Pros & Cons
Pros
Fast matching with a licensed, accredited therapist, often within days instead of weeks
Flexible communication by messaging, live chat, phone, and video
Message your therapist anytime between live sessions
Free, no-hassle switching to a different therapist if the match isn't right
Large network the vendor reports as 31,000+ therapists, giving broad specialty coverage
Fully remote, so care is accessible from home or while traveling
Cons
Not designed for severe or crisis mental health needs or for anyone requiring medication management or psychiatric care
Subscription pricing is not shown upfront and is only confirmed after you complete the intake questionnaire
Sessions are online only, which won't suit people who prefer in-person therapy
Cost is generally not covered by insurance, unlike some traditional in-network providers