Eldermark is an all-in-one senior living platform combining EHR, eMAR, billing, CRM, and AI analytics. See features, pricing info, and who it's best for.
Researched and fact-checked by Bartu Cavusoglu · Updated August 6, 2026
Eldermark is a purpose-built software platform for the senior living industry, unifying clinical care, financial operations, sales, and analytics into a single system. Founded in 1994 and based in Minneapolis, Minnesota, the company has spent three decades focused exclusively on senior living operators, and states it serves more than 2,500 communities nationwide.
The platform's clinical suite includes an EHR (electronic health record) for charting, an eMAR (electronic medication administration record), point-of-care documentation for real-time updates at the bedside, and risk-management tools aimed at compliance and resident safety. On the financial side, Eldermark offers automated billing workflows, digital payment processing (ePay), and revenue reconciliation designed to reduce unbilled services and administrative overhead.
For growth and occupancy, Eldermark provides a purpose-built CRM for managing leads and move-ins, along with eMedia digital marketing services and tools for resident/family engagement. Its ElderSmarts module layers AI-driven analytics and predictive insights (including fall-risk prediction) on top of operational data, giving executives and multi-site portfolio owners dashboards for census, revenue, and risk across communities. Eldermark markets itself as a single connected system rather than a collection of point solutions, positioning EHR, eMAR, billing, CRM, and analytics as modules of one platform rather than separate products.
Key Features
Electronic Health Record (EHR) and clinical charting —
eMAR electronic medication administration —
Automated billing and digital payments (ePay) —
CRM for lead and occupancy management —
ElderSmarts AI-driven analytics and predictive insights —
Risk management and resident-safety compliance tools —
Pros & Cons
Pros
All-in-one platform covering clinical (EHR/eMAR), billing, CRM, and analytics for senior living, reducing the need for multiple point solutions.
30 years of experience focused exclusively on the senior living vertical, with claimed scale of 2,500+ communities served.
AI-driven ElderSmarts analytics module offers predictive insights (e.g. fall-risk prediction) and portfolio-level dashboards for multi-site operators.
Purpose-built CRM and marketing tools (eMedia) address occupancy/lead generation, not just clinical operations.
Digital payment processing (ePay) and revenue-reconciliation tools aimed at reducing unbilled services.
Cons
Pricing is not published, so buyers must go through a sales/demo process to get a quote.
As an enterprise senior-living platform, it is likely not a fit for very small standalone communities with simple needs or tight budgets.
Public integrations documentation is limited — only a handful of named partners (e.g. eMenuChoice, ServiceTrac) are visible, making third-party compatibility hard to verify upfront.
No independent third-party review data (e.g. G2/Capterra ratings) was available in the crawled evidence to corroborate satisfaction or support quality.