See what Ground Ops (GOSS) offers ground service providers and airports: ISAGO accident/incident recording, RIDDOR reporting, delay reporting, and airside…
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Real Estate, Construction & Field Service
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Last updated
August 7, 2026
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Ground Operations Software System (GOSS) is a cloud-based software platform built by Arepo Solutions Ltd, a London-based company that has provided database solutions for the transport industry, with GOSS in use in airport environments since 2000. GOSS is designed for ground handling agents, ground services providers (GSPs), and airside operations teams to digitize and standardize daily ground operations. Its modules cover accident and incident recording to support ISAGO accreditation, RIDDOR-compliant incident reporting, operations audits and turnaround checks, centralized document management with automated review reminders, delay recording and reporting (e.g. for refueling and other services), airside passenger and crew transport tracking, airport lounge voucher redemption, and a smartphone app for ramp-based data capture. The company is ISO 9001:2015 certified and lists case studies with clients including dnata UK and Manchester GSP. Pricing is not published; prospective customers must contact Arepo Solutions directly to arrange a demo and trial account.
Key Features
Accident & Incident Recording — Records ground handling accidents and incidents to support ISAGO accreditation.
RIDDOR Reporting — Handles RIDDOR-compliant incident reporting for UK aviation ground operations.
Operations Audits — Supports ground operations and turnaround service audits.
Document Management — Centralized documentation storage with automated review reminders.
Delay Recording & Reporting — Tracks and reports operational delays, including for services like refueling.
Airside Transport & Smartphone App — Tracks airside passenger and crew transport, with a smartphone app for ramp-based data capture.
Pros & Cons
Pros
Purpose-built for a niche vertical (aviation ground handling) with modules mapped directly to industry compliance needs like ISAGO and RIDDOR
Long operating history in the airport environment, in use since 2000, with an ISO 9001:2015 certified provider
Smartphone app supports ramp-based data capture for field staff, not just office-based reporting
Cons
No public pricing; buyers must contact sales for a quote, which slows evaluation
Narrow vertical focus means it is not a fit for companies outside aviation ground handling
Site does not publicly document integrations with other airport or airline systems