RepairDesk review: repair shop software for tickets, POS and inventory. Plans start at $79 per store per month billed annually. See features and integrations.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
RepairDesk is repair shop management software that brings ticketing, point of sale, inventory, payments and customer communication into one platform. Its homepage describes it as built for the way cell phone, computer and small engine repair shops actually run, and the site also lists pages for jewelry, camera, watch, drone, power tool, shoe and tailor businesses.
The company cites more than 1000 reviews and a suite of 40+ integrated partners. Beyond the core product, it sells related tools such as Connect for unified messaging, a phone system, Appointments Pro, RepairDesk Payments and a franchise management system, so a shop can start with the basics and add pieces later.
A repair starts as a ticket. Staff add customer details, part information and checklists, collect a signature and assign the job to a technician. Custom workflows keep each step in the sequence the shop wants, and customers get job updates by SMS and email without staff writing each message.
When the work is done, the same system handles checkout. The point of sale screen covers repair services, accessories and gadgets, prints invoices and takes payments. Inventory updates alongside sales, and reports then show trends over days, weeks and months. Pricing details and next steps are discussed after a demo request.
Inventory is a strong area. Shops can serialize items to trace them from supplier to customer, create purchase orders, receive full or partial deliveries through GRNs, transfer stock between stores and run counts with a barcode scanner. Low stock reports and alerts flag parts that need reordering, and tax classes handle different cities, states or countries.
Other tools cover payments, appointments, staff and retention. Shops can email invoices with payment links, track partial payments and overdue invoices, and let customers book online. Employee management includes roles, permissions, shift times and sales per employee, while loyalty points, gift cards and store credits support repeat business.
RepairDesk is repair shop management software that combines repair ticketing, point of sale, inventory management, payments and customer communication. It is built for cell phone, computer and small engine repair shops, with support for other repair trades.
Essential starts at $99 per store per month billed quarterly, or $79 billed annually. Growth starts at $149 billed quarterly, or $119 billed annually. Advanced is a custom quote, and total cost depends on users, features and add-ons.
The website shows Free Trial and Start My Free Trial buttons. The pricing page says Get Started leads to a Book a Demo form, after which a product specialist contacts you. Check current trial terms with RepairDesk.
It lists integrations including Square, PayPal, Stripe, QuickBooks, Xero, MailChimp, Shopify, WooCommerce, ShipStation and parts suppliers such as MobileSentrix. Availability varies by plan.
It suits repair shops that want ticketing, POS and inventory in one place, from single-store phone repair to multi-store chains and franchises. The Advanced plan targets mail-in repair, refurbishment and warranty centers.
Yes. It supports inventory transfer orders between stores, purchase orders, GRNs, inventory counts and low stock reports. Multi-store and franchise operations are the focus of the Growth plan.
The site states you can upgrade, downgrade, switch plans or cancel at any time through your Customer Success Manager. Some limitations and penalties may apply, and downgrades are not refunded past the refund period.
Shops can accept debit, credit, contactless, online and digital wallet payments through RepairDesk Payments, Square, PayPal and Stripe. The site states payments are PCI compliant and end-to-end encrypted.