Service Autopilot review: scheduling, routing, invoicing and automation for lawn, cleaning and snow companies. Plans start at $49/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
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Service Autopilot is business management software for companies that send crews to customer properties. Its site lists versions for lawn care, landscaping, cleaning, snow removal, pest control, pool cleaning and general field service. The product is sold on a subscription basis and is made by BACKTELL LLC, an Atlanta, Georgia company.
The software brings several jobs into one system: scheduling and dispatching, route planning, invoicing, integrated payments, expense tracking and customer and lead management. The company describes the goal as helping owners work less and grow faster, by automating repetitive office work.
Beyond the software, the company stresses support. Every member gets a launch advisor, trainers and an onsite support team, and the company says it has helped thousands of business owners.
Owners store client and property details in one place, then schedule jobs and route a day of work in one click. Crews use the mobile app, which is included in every plan, to see job details, view client information, attach notes and pictures to jobs, and take payments on the go.
Office staff use a web-based business login. Invoices can be created instantly and credit cards charged, and the system tracks what is owed so an owner can see who has not paid. Team hours and GPS tracking show where crews are during the day.
On Pro Plus, Automations let an owner set up a workflow once and have it run until it is stopped. A marketplace gives access to customize these workflows.
The core feature set covers scheduling, dispatching, a dispatch calendar, route optimization, snow dispatch, instant invoices, payments integration, expense tracking, a productivity dashboard and pre-built or customized reports. Pro adds multi-day jobs, job costing and analysis, and asset and employee tracking.
Sales tools include prospect and lead tracking, job proposals, professional quotes, estimates and an email template builder. Pro Plus adds surveys to collect ratings and feedback, plus pre-built marketing campaigns.
Elite adds two-way texting, Smart Maps for bidding and route data, a client portal for online account management, email integration with Gmail or Outlook, a QuickBooks Online two-way sync and multi-location management. A chemical tracking line also appears in the plan chart.
Service Autopilot is business management software for service companies such as lawn care, landscaping, cleaning, snow removal, pest control and pool cleaning. It combines scheduling, routing, invoicing, payments and automation. It is made by BACKTELL LLC.
Startup is $49 per month, Pro is $199 per month and Pro Plus is $499 per month, all based on annual subscription rates plus a sign-up fee. Elite is available by contacting the company for pricing.
The pricing page offers a Get FREE Trial option and the homepage offers a free tour. Trial length and limits are not stated in the sources.
It suits owner-operated and growing service businesses in lawn care, landscaping, cleaning, snow removal, pest control, pool service and field service. Larger operators can use the Elite plan with multi-location management.
The sources name QuickBooks Online with a two-way sync, Gmail and Outlook through email integration, and FleetSharp for GPS. These are part of Elite or sold as add-ons.
Yes. The app is included in all plans and lets teams see where crews are, access client information and take payments in the field. Mobile licenses range from 1 on Startup to 8 on Elite.
Yes. You can upgrade whenever you want by contacting customer success, and you can downgrade at the end of your contract period. New app users can be added the same way.
Yes. Customer service is included in all plans, and the company says its support and onboarding teams help members get started. Elite adds onboarding and training specialists.