ServiceM8 Review, Pricing & Features

ServiceM8 is job management software for trades and home services: scheduling, quoting, invoicing and payments. Free plan, paid plans from $29/month.

Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026

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Category
Real Estate, Construction & Field Service
Pricing
Freemium, from $29/month
Verified
Not yet
Last updated
October 26, 2026
Founded
2009
SMBiOSFree TrialMobile AppAndroidTeam ManagementCloudFreemium

What is ServiceM8?

ServiceM8 is job management software for trade contractors and home service businesses. It keeps job cards, scheduling, staff tracking, CRM, client emails and texts, job notes, forms, online bookings, invoicing and payments in one place. The stated goal is to help small businesses cut paperwork, get more jobs done and provide good customer service.

The company describes its vision as Zero Admin: automating manual tasks that do not directly earn revenue so owners can focus on skilled work. It was founded in 2009 as a private Australian company, and the first version shipped in 2010 as an iPhone and web app. ServiceM8 says businesses using it manage over $50 billion in jobs.

How does ServiceM8 work?

Each job follows a path from the client's first call through scheduling, quoting, completion, invoicing and payment. Office staff schedule jobs to team members in the app or online, and technicians are notified instantly by push notification. Everything about a client, including notes, photos, messages and past work, lives on the job card.

Technicians use the iOS or Android app in the field. They can quote and invoice on site, capture signatures, record photos and videos, fill in PDF forms and take card payments. The app works offline and syncs once connectivity returns. A Mac and PC app and an online dashboard are available for the office.

Key features of ServiceM8

Core job tools include scheduling, quoting and invoicing, checklists, electronic forms, recurring jobs and asset management. Quotes can include several options that clients view and accept online, and invoices can be paid by card or Apple Pay through an online link. Online booking lets clients get a price and choose a time.

Team and efficiency tools include live staff GPS, urgent dispatch, automatic time tracking, timesheet export, a dispatch map and auto routing. Communication features include On the Way SMS, booking reminders, two-way SMS and automated quote and payment follow-ups. Reporting offers revenue and productivity reports, a custom builder and an AI helper that builds reports from typed requests.

Key Features

Pros & Cons

Pros

  • Pricing is based on jobs per month, and every paid plan includes unlimited users.
  • A free plan and a 14-day free trial with no credit card let businesses test it first.
  • Covers the full flow from first call to quote, job, invoice and on-site payment.
  • Native iOS and Android apps, offline access, and a Mac and PC app.
  • Local partners offer setup and training, and the company runs a Partner program.
  • Includes GPS staff tracking, automatic time tracking and auto routing.

Cons

  • Plans are capped by monthly job count, so fast-growing businesses may move up tiers quickly.
  • The free plan is limited to one user and 30 jobs, and charges 10c per SMS.
  • Built for trades and home services, so it may not suit other business types.
  • Some features, such as sketching diagrams, are noted as iOS only.

Pricing

Frequently Asked Questions

What is ServiceM8?

ServiceM8 is job management software for trade contractors and home service businesses. It combines job cards, scheduling, quoting, invoicing, payments, forms, CRM and staff tracking in one system, with iOS and Android apps.

How much does ServiceM8 cost?

ServiceM8 has a free plan and four paid plans: Starter at $29 per month, Growing at $79, Premium at $149 and Premium Plus at $349, all in USD. Plans differ by new jobs per month, from 50 to 1500+. Premium Plus charges 20c per additional job.

Does ServiceM8 have a free trial?

Yes. The site offers a 14-day free trial with no credit card required. There is also a permanent Free plan for one user and up to 30 jobs per month.

Is ServiceM8 priced per user?

No. Paid plans include unlimited users and are tiered by the number of new jobs per month. Only the Free plan is limited to one user.

What does ServiceM8 integrate with?

It syncs clients, items, invoices and payments with accounting packages, and the sources name MYOB Essentials. It also works with Stripe, Apple Pay and Google Pay for payments. A Developer program, SDK and API documentation are available for custom add-ons.

Who is ServiceM8 best for?

It suits small trade and field service businesses such as electrical, plumbing, HVAC, cleaning, locksmith, pool service, pest control, lawn care and appliance repair. It fits teams with mobile staff handling many smaller jobs.

Does ServiceM8 work offline?

Yes. The mobile app can be used without internet connectivity, and all updates sync once the device is back in range.

Can I get help setting up ServiceM8?

Yes. You can follow the DIY setup guide and learning videos, or hire a local ServiceM8 partner for full setup and training. Paid plans include 24/7 chat and email support.

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