ShiftCare review: NDIS and aged care software for rostering, notes, claiming and award compliance. Plans from $8 per user a month with a 7-day free trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
ShiftCare is care management software for disability, aged care and home care providers, with its main focus on Australian NDIS providers. It combines rostering, client records, progress notes, invoicing, payroll support and compliance tools in one system. The company describes it as an operational intelligence platform and says more than 8,000 care providers use it worldwide.
ShiftCare was founded in 2015 by Gaurav Cheema and launched to providers in 2016. The About page lists Mathew Cagney as CEO and Miguel Molina as Chief Technology Officer. The company reports $5.0B in care delivered annually through the platform and 2.29M shifts delivered every 30 days, across disability support providers, in-home aged carers and allied health professionals.
Providers build rosters in the scheduler, and support workers use a mobile app to clock in and out with GPS verification, view client details, write progress notes and complete forms. Shifts can be marked available offline before the worker leaves, so poor coverage does not stop a shift. Mileage is tracked on the same screen. Every person with a login counts as a user, including care workers.
ShiftCare organizes its approach around four layers of intelligence: financial, workforce, risk and care. AI reads notes, rosters and claims and surfaces issues to the person who can act on them. Four Signals watch progress notes, the roster, invoices and the inbox. What they do depends on the plan: they detect on Basic, recommend a fix on Professional and act on routine items on Premium.
Rostering includes a scheduler with group rosters, recurring shifts, a job board for vacant shifts, smart carer matching, SIL rostering and SCHADS award interpretation that flags non-compliant hours and missing allowances. For NDIS work, price limits are built in. Professional adds bulk invoicing and claim file uploads, and Premium adds direct NDIA claims with PRODA integration included.
Care records include client and staff profiles, progress notes with AI rephrasing and voice transcription, and a Completeness Coach that prompts a carer while a note is still open. Premium adds care plans and goals, advanced incident management, eMAR medication tracking, funds management with alerts, and a Family Portal where families see the schedule on their own phone.
ShiftCare is care management software for NDIS, aged care, home care and allied health providers. It covers rostering, progress notes, invoicing, NDIS claiming, award interpretation and compliance, with a mobile app for support workers. The company says more than 8,000 providers use it.
Basic is $8 per user a month billed annually ($9 monthly), Professional is $13 ($15 monthly) and Premium is $20 ($25 monthly). Prices are in AUD, excluding GST. Enterprise, for providers from 250 staff, is quoted by sales.
Yes. Every plan includes seven days free with no credit card required. The site suggests trying it on one week of real shifts, and notes a minimum of 5 staff. There is no permanent free plan.
It suits NDIS providers, in-home aged care providers, allied health practices, support coordinators and self-managed participants, mainly in Australia. Franchise groups and national providers from 250 staff can use the Enterprise tier.
It connects to Xero, MYOB and QuickBooks Online for accounting, and Employment Hero and PayCat for payroll. It also lists HubSpot, Google Calendar and QuickClaim, and can connect to Claude or ChatGPT through MCP. Integrations use your own subscriptions to those tools.
Yes. NDIS price limits are built in on every plan. Professional adds bulk invoicing and claim file uploads, and Premium adds direct NDIA claims with PRODA integration included.
The support worker app works offline. Shifts are marked available offline before the worker leaves, so a dead spot does not stop the shift. This is included on every plan.
The Basic plan starts at $8 per user a month and includes rostering, the mobile app and AI progress notes. A minimum of 5 staff applies. Small providers that need margin tracking or direct NDIA claims would need Premium.