ShiftCare Review, Pricing & Features

ShiftCare is care management software for NDIS, aged care, and allied health providers, with rostering, payroll, compliance, and AI billing tools.

Researched and fact-checked by Bartu Cavusoglu · Updated August 8, 2026

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Healthcare & Wellness
Pricing
free_trial, from $9.00 per user/month
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Last updated
August 8, 2026
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ShiftCare is a care management platform built for NDIS providers, aged care operators, allied health practices, and support coordination teams, used by more than 7,000 care provider businesses (primarily in Australia, with US, Canada, and UK offerings). The platform centralizes rostering and scheduling, GPS-verified clock in/out, timesheets and payroll, staff document and compliance management, incident and progress-note tracking, and a support-worker mobile app for carers working in the field.

Higher plan tiers add AI-driven features such as note rephrasing and voice transcription, AI billing intelligence that surfaces revenue gaps, AI workforce insights on shift decline/cancellation patterns, NDIS funding and payment-request tools, SCHADS award interpretation, a family access portal, eMAR medication tracking, and API/MCP integrations that connect ShiftCare to tools like Claude and ChatGPT. It also integrates with accounting and HR systems including Xero, QuickBooks Online, MYOB, Employment Hero, and HubSpot.

ShiftCare is sold as a per-user monthly subscription across four tiers (Essentials, Growth, Intelligence, and Enterprise), each unlocking more automation, financial visibility, and compliance oversight, with a top Enterprise tier adding multi-entity governance, SSO, and a dedicated customer success manager. All paid plans include a 7-day free trial.

Key Features

Pros & Cons

Pros

  • Rostering, notes, invoicing, NDIS claiming and award interpretation sit in one system rather than separate tools.
  • Pricing is public, per user and starts at $8 a month, with a seven-day trial that needs no credit card.
  • The worker app works offline and uses GPS-verified clock in and out, with mileage tracked on the same screen.
  • Onboarding, training, webinars, live chat support and custom roles are included on every plan.
  • Integrates with Xero, MYOB, QuickBooks Online, Employment Hero and PayCat, and connects to Claude or ChatGPT.
  • The company reports 4.8 ratings on G2 (44 reviews) and Capterra AU (145 reviews).

Cons

  • Shift costing and margin, direct NDIA claims, care plans and eMAR are limited to the Premium plan, and shift costing is Australia only.
  • Per-user pricing counts every login, including care workers, so costs rise with headcount.
  • There is a seven-day trial but no free plan, and a minimum of 5 staff applies.
  • Support at Home is a separate $5 per client a month add-on, and Enterprise pricing is not public.

Pricing

Frequently Asked Questions

How much does ShiftCare cost?

ShiftCare plans start at $9 per user/month (Essentials), with Growth at $15/user/month and Intelligence at $25/user/month; all plans require a minimum of 5 staff and can be billed monthly or annually (annual billing is discounted). Enterprise pricing is custom.

Does ShiftCare offer a free trial?

Yes, ShiftCare offers a 7-day free trial with no permanent free plan.

Who is ShiftCare for?

ShiftCare is built for NDIS service providers, aged care organizations, allied health practices, and support coordinators who need rostering, payroll, compliance, and client care management in one platform.

What integrations does ShiftCare support?

ShiftCare integrates with accounting and payroll tools including Xero, QuickBooks Online, MYOB, Employment Hero, PayCat, HubSpot, and Google Calendar.

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