Storebird is a WooCommerce-only AI chatbot that syncs your catalog, tracks orders across 1,500+ carriers, captures leads, and hands off to humans. See…
Category
Sales
Pricing
Paid subscription with three tiers: Essential $39/mo, Pro $89/mo (14-day free trial), and Scale $199/mo, plus a 14-day money-back guarantee on all plans., from $39
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Last updated
August 6, 2026
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Storebird is a WooCommerce-native AI chatbot that connects directly to a store's live product catalog, inventory, and order data to answer shopper questions in real time. It handles product search with attribute and variation filtering (size, color, material), answers "where is my order" questions using live tracking across 1,500+ shipping carriers, and drafts AI email replies with real order context. When a conversation signals buying intent or needs a human, Storebird hands off to the support team with full conversation history, either on-site or via WhatsApp. It also captures leads during conversations, supports multiple languages, and lets agencies manage several WooCommerce stores from one inbox with per-store data isolation. The company is based in Goirle, Netherlands (KvK 90772040).
Key Features
AI Product Search — Searches the live WooCommerce catalog with understanding of variations, attributes, stock, and pricing, filtering by size, color, and material.
Order Tracking (WISMO) — Answers "where is my order" questions using live order status and tracking across 1,500+ shipping carriers.
Human Handoff — Detects buying intent and escalation moments, transferring full conversation history to the support team via website chat or WhatsApp.
Lead Capture — Collects customer emails and qualifies leads during conversations, routing them to the store's team.
Knowledge Base — Answers FAQs, policies, and shipping questions with source citation from up to 100 (Essential) or unlimited (Pro+) knowledge pages.
AI Email Drafting — Drafts customer email replies using store catalog and order data, available on Pro and Scale plans.
Pros & Cons
Pros
Built specifically for WooCommerce, syncing live catalog, stock, and order data rather than relying on static docs
Order tracking covers 1,500+ shipping carriers and answers WISMO questions without a support ticket
Human handoff passes full conversation context to the support team via website chat or WhatsApp
Agencies can manage multiple WooCommerce stores from a single inbox with per-store data isolation
Cons
Only supports WooCommerce, so it is not usable for stores on Shopify or other ecommerce platforms
Entry-level Essential plan caps conversations at 750/month and knowledge base at 100 pages, which can be limiting for busier stores
Advanced features like unlimited knowledge pages, lead capture, and email AI drafting require the higher-priced Pro or Scale plans