Textline is a business texting platform with a shared team inbox for SMS, MMS, and social messaging. See features, pricing, integrations, and compliance…
Researched and fact-checked by Bartu Cavusoglu · Updated August 6, 2026
Three plans (Essentials, Pro, Enterprise) with custom quote-based pricing; cost depends on message credits used, number of agents, and phone number registration. A free trial is available with no credit card required.
Textline is a business SMS platform built for teams that need to text customers at scale without losing the organization of email or the friction of personal phones. At its core is a shared, searchable inbox where sales, support, marketing, and operations teams can manage two-way SMS and MMS conversations, along with Facebook Messenger and Instagram messages, from a single screen. Teams can route conversations across multiple phone numbers by department, tag and search contacts in a shared address book, and use text templates and keyword-based automations to speed up repetitive replies. For higher-volume use cases, Textline supports bulk/mass texting campaigns and SMS-based surveys (CSAT, NPS, and custom questions) for gathering customer feedback directly over text. The platform is used across small businesses, mid-market companies, and enterprises, with dedicated solution pages for industries such as healthcare, dental, home services, property management, construction, retail, hospitality, legal, financial services, insurance, restaurants, real estate, and education. Textline publishes an API for teams that want to integrate or automate texting workflows into their own systems, and it connects to common business tools including Salesforce, HubSpot, Zendesk, Freshdesk, Pipedrive, Slack, and Zapier. On the compliance side, Textline advertises SOC 2 Type II certification, HIPAA-compliant messaging, and TCPA/CCPA compliance, along with Campaign Registry (TCR) and CTIA certification for SMS deliverability — positioning it toward regulated industries like healthcare and financial services in addition to general customer support and sales teams.
Key Features
Unified team inbox — Manage two-way SMS, MMS, Facebook Messenger, and Instagram conversations from one shared, searchable inbox.
Address book — Organize and search a shared contact list, with support for syncing contacts from other data sources.
Bulk and mass texting — Broadcast SMS campaigns to large contact lists for marketing and outreach.
Automations and templates — Trigger keyword- and time-based automations and use pre-built text templates to speed up replies.
SMS surveys — Collect CSAT, NPS, and custom feedback directly over text message.
Pros & Cons
Pros
Shared team inbox consolidates SMS, MMS, Facebook Messenger, and Instagram conversations in one place instead of scattering them across personal phones
Built specifically for compliance-sensitive use cases with HIPAA-compliant messaging, SOC 2 Type II certification, and TCPA/CCPA compliance
Connects to common CRM and support tools (Salesforce, HubSpot, Zendesk, Freshdesk, Pipedrive) plus Slack and Zapier for workflow automation
Offers a free trial with no credit card required, making it easy to evaluate before committing to a plan
Publishes a documented API for teams that want to build custom integrations or automations
Cons
Pricing isn't published — Essentials and Pro plans require contacting sales, and Enterprise pricing is fully custom
Message credits are capped per plan (600/month on Essentials, 2,000/month on Pro) with additional credits billed per-message, which can make costs harder to predict at scale
10DLC campaign registration carries its own recurring $15/month fee on top of the subscription
Number of included agents is limited per tier (3 on Essentials, 5 on Pro), so growing teams may need to negotiate a custom plan sooner than expected