Touchplot builds live customer journey maps from analytics, surveys and support tickets. Free during beta; Pro is $49/month afterward. See features and fit.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Touchplot is a web-based Customer Journey Map tool that combines analytics, survey responses and support tickets in one live view. Instead of a static diagram in Miro or slides, the map updates as new events and responses arrive. It shows where customers drop off and what they said or felt at each stage.
It is aimed at CX, product and support teams, plus consultants and agencies. Touchplot is free while in beta, and the company says a first map takes about five minutes with no data team, SQL or warehouse required.
Setup follows three steps. First, answer a few prompts and AI drafts a journey with stages, touchpoints and emotional highs and lows. Second, upload research such as survey answers, interview transcripts or a metrics CSV, and Touchplot attaches the quotes and numbers to the stage they explain.
Third, and optionally, connect live sources like Shopify, Stripe, Segment or Intercom so the map updates itself and flags drop-offs as they happen. Insights follow a chain from source to evidence, insight, opportunity and solution, so each fix can be traced back to its data.
The journey map carries an emotion layer on every stage, persona-based views and a competitor overlay for benchmarking. Built-in surveys offer CSAT, NPS and CES, delivered by embed, email or public link, with responses attached to the exact touchpoint they relate to.
For follow-through, triggers alert Slack or email when a touchpoint slips, and owners and status can be tracked on the map. Dashboards roll up conversion, satisfaction and churn risk, filterable by segment, time range or channel, and can be shared as a live link.
Touchplot is a live Customer Journey Map tool that blends analytics, surveys and support tickets into one view. It shows where customers drop off and the feedback behind it. The map updates as new events and responses arrive.
Touchplot is free for everyone while it is in beta. After beta, Starter is free, Pro is $49/month, and Enterprise is custom-priced. Yearly billing saves about 20%.
Every plan is free during beta with no credit card required, and Starter stays free after beta. Paid plans will start with a free trial. Beta users get 60 days' notice and a locked-in discount before anything changes.
It lists connectors for Google Analytics 4, Amplitude, Mixpanel, Segment, PostHog, Heap, Shopify, Stripe, WooCommerce, Recharge, Zendesk, Intercom, HubSpot, Salesforce and Freshdesk. It can also pull in Typeform, SurveyMonkey, Delighted and app store reviews. A REST API, webhooks and CSV import cover other sources.
No. You can begin with an AI-drafted journey in about five minutes and add research files such as survey CSVs and interview transcripts. Connecting live sources is optional and can come later.
Yes. CSAT, NPS and CES surveys are built in and can be embedded, emailed or shared by public link. Responses attach to the touchpoint they relate to.
It suits CX, product and support teams that want metrics and customer feedback in one place. Consultants and agencies can also run unlimited journeys and share live maps with clients by link.
Yes. Triggers can alert Slack or email in real time when a touchpoint slips. You can assign an owner and track the fix on the map. Custom alerts and thresholds are listed on the Pro plan.