Updox is a HIPAA-compliant platform combining telehealth, secure texting, fax, and patient forms in one inbox. See features, pricing, and integrations.
Category
Healthcare & Wellness
Pricing
Usage-based pricing with Standard and Enterprise plans that scale by monthly volume (fax pages, telehealth sessions, texts, and reminders); no public dollar figures are listed and quotes require contacting sales or scheduling a demo.
Updox, part of the EverHealth family of products under EverCommerce, is a patient communication and practice-efficiency platform for independent healthcare practices. Founded in 2008 and headquartered in Denver, Colorado, Updox brings telehealth video visits, HIPAA-compliant text messaging, electronic fax (eFax), online/HIPAA-compliant intake forms, a patient portal, appointment reminders, and broadcast messaging together in one shared inbox so front-office and clinical staff can manage patient interactions without switching tools. In 2022 Updox added a Charge Capture platform (powered by MDTech) to help practices capture rounding notes and charges on mobile devices and sync them into billing workflows. The platform reports interfacing with more than 90 major EHR and practice-management systems, and has processed over a billion fax replacement pages and a million-plus telehealth visits since launch, reflecting scale within the ambulatory healthcare market.
Key Features
Telehealth Video Visits — HIPAA-compliant video visits so practices can see patients remotely alongside in-person care.
HIPAA-Compliant Texting — Secure two-way text messaging with patients for reminders, updates, and quick communication.
Electronic Fax (eFax) — Send and receive faxes electronically, replacing traditional fax machines for referrals and records.
Online Patient Forms — HIPAA-compliant digital intake and consent forms that capture patient information before and during visits.
Patient Portal — A secure portal where patients can access forms, messages, and communications with their practice.
Charge Capture — Mobile rounding lists, facesheets, and charge entry (via MDTech) that sync into billing workflows.
Pros & Cons
Pros
Consolidates telehealth, secure texting, fax, and forms into one HIPAA-compliant inbox, reducing tool sprawl for front-office staff.
Broad EHR/practice-management interoperability, with integrations for 90+ systems.
Usage-based pricing lets small practices start smaller and scale up as volume grows.
Long operating history and large processed volumes (1B+ fax pages, 1M+ telehealth visits) suggest a mature, stable platform for healthcare workflows.
Backed by EverHealth/EverCommerce, giving it resourcing and staying power beyond a single-product startup.
Cons
No public dollar pricing is shown; practices must contact sales or schedule a demo to get a quote.
Usage caps on Standard/Enterprise plans (fax pages, telehealth sessions, texts) mean costs can grow with a practice's message volume.
Built specifically for healthcare workflows, so it isn't a fit for general-purpose business communication needs.
Some capabilities (e.g. Internal Messaging, eForms) are sold as add-on bundles rather than included by default.