web-naisen Review, Pricing & Features

WEB内線 ("Web Naisen", literally "Web internal line") is a browser-based voice-call reception widget that Japanese businesses embed on their websites. Instead of publishing a phone number, a site owner installs a single call button; when a visitor clicks it, the call rings in the business's browser dashboard, where staff answer using their computer's microphone and speaker — no phone number is exchanged on either end. The vendor documents a four-step setup: install the button, receive the incoming call in-browser, talk via mic/speaker, and save notes and call history to a dashboard. Unanswered calls fall back to voicemail (留守電), with retention ranging from 1 day on the Free plan to 30 days on the Business plan. The product is aimed at Japanese SMBs and is marketed around six use cases: professional-service firms (law/accounting), storefront and retail businesses confirming visit availability, real-estate/renovation consultations, recruitment sites fielding candidate questions, hotels/facilities for guest-to-staff communication, and events/exhibitions where staff are paged via QR code. Paid plans add Slack and Chatwork notifications so teams see incoming calls in the chat tools they already use. Signup is self-serve via a free member registration flow, with a live demo call page available to try the experience before signing up.