Compare LiveChat and Aptana on pricing, features, platforms, and ratings — both Customer Support tools, Subscription (14-day free trial) vs open-source…
At a Glance
LiveChat
Aptana
Primary category
Customer Support
Customer Support
Rating
Not documented
Not documented
Pricing model
Subscription (14-day free trial)
open-source
Starting price
$19/month (billed annually)
Free
Free plan
Not documented
Not documented
Free trial
Yes
Not documented
Platforms
Web, iOS, Android
Not documented
Team collaboration
Not documented
Not documented
AI features
Not documented
Not documented
Public API
Yes
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
LiveChat
Starter — $19/month Annual (1 user)
Team — $49/person/month Annual
Business — $79/person/month Annual
Enterprise — Custom pricing Contact sales
Aptana
Open Source — $0 free
Pros & Cons
LiveChat
Pros
Backed by a publicly traded, financially transparent parent company
Integrated AI-plus-human inbox with revenue attribution
Part of a multi-product suite (LiveChat, ChatBot, HelpDesk)
Trusted by over 35,000 companies with 24/7/365 support
Clear per-person pricing tiers with a no-credit-card free trial
Cons
Per-person pricing on Team and Business tiers can get expensive for larger teams
Visitor tracking limits on lower tiers may be restrictive for high-traffic sites
Enterprise features like HIPAA compliance and SSO require custom Enterprise pricing
Frequently confused with the unrelated company LiveAgent due to similar naming
Advanced reporting and staffing prediction are gated behind the Business tier
Aptana
Pros
Completely free and open source with no licensing cost
Broad multi-language support in a single IDE
Built on Eclipse, allowing use of the wider Eclipse plugin ecosystem
Source code remains available on GitHub for community use or forking
Cons
No stable release since version 3.7.2 in July 2018
No official security updates or bug fixes for several years
Not actively maintained by Axway despite still being listed on its website
Lacks modern IDE features and extensions found in current tools like VS Code
Not recommended for production development workflows given its unmaintained status
Use Cases
LiveChat
E-commerce sales-driven chat — Online retailers use LiveChat's revenue-attribution counter and AI-plus-human inbox to tie live chat conversations directly to sales outcomes.
Dedicated customer service departments — Larger customer service teams use LiveChat's Business plan for staffing prediction, advanced reporting and SMS/Apple Messages for Business support.
Regulated enterprise support — Enterprises needing HIPAA compliance and SSO use LiveChat's Enterprise plan with white-label widgets and dedicated onboarding.
Aptana
Legacy project maintenance — Developers maintaining older codebases originally built in Aptana Studio may still open and edit them in the IDE.
Educational or historical reference — Students and researchers studying the history of web IDEs may explore Aptana Studio as an example of a once-popular free tool.
Community-maintained forks — Open-source contributors can fork the Aptana Studio GitHub repository to experiment with or revive parts of the project.