Compare LiveChat and helplane on pricing, features, platforms, and ratings — both Customer Support tools, Subscription (14-day free trial) vs Freemium pricing…
At a Glance
LiveChat
helplane
Primary category
Customer Support
Customer Support
Rating
Not documented
Not documented
Pricing model
Subscription (14-day free trial)
Freemium
Starting price
$19/month (billed annually)
$ 0
Free plan
Not documented
Yes
Free trial
Yes
Yes
Platforms
Web, iOS, Android
Not documented
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Yes
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
LiveChat
Starter — $19/month Annual (1 user)
Team — $49/person/month Annual
Business — $79/person/month Annual
Enterprise — Custom pricing Contact sales
helplane
No individual plan breakdown documented yet.
Pros & Cons
LiveChat
Pros
Backed by a publicly traded, financially transparent parent company
Integrated AI-plus-human inbox with revenue attribution
Part of a multi-product suite (LiveChat, ChatBot, HelpDesk)
Trusted by over 35,000 companies with 24/7/365 support
Clear per-person pricing tiers with a no-credit-card free trial
Cons
Per-person pricing on Team and Business tiers can get expensive for larger teams
Visitor tracking limits on lower tiers may be restrictive for high-traffic sites
Enterprise features like HIPAA compliance and SSO require custom Enterprise pricing
Frequently confused with the unrelated company LiveAgent due to similar naming
Advanced reporting and staffing prediction are gated behind the Business tier
helplane
Pros
Unifies email, live chat, WhatsApp, SMS, and Facebook Messenger into a single inbox
AI-generated reply suggestions and conversation summaries can speed up first response times
No-code workflow automation for assignment, follow-ups, and tagging
Multi-brand support lets one account manage several businesses with separate settings
Free plan and 14-day free trial on all paid tiers with no credit card required
Cons
Free plan is limited to 1 agent, 1 brand, and 50 conversations/month
SMS, WhatsApp, and Facebook channels, plus API access, are gated behind the $99/mo Growth plan
AI usage is capped by monthly AI-credit limits that scale with plan tier
Company details such as founding year and headquarters are not publicly disclosed
Use Cases
LiveChat
E-commerce sales-driven chat — Online retailers use LiveChat's revenue-attribution counter and AI-plus-human inbox to tie live chat conversations directly to sales outcomes.
Dedicated customer service departments — Larger customer service teams use LiveChat's Business plan for staffing prediction, advanced reporting and SMS/Apple Messages for Business support.
Regulated enterprise support — Enterprises needing HIPAA compliance and SSO use LiveChat's Enterprise plan with white-label widgets and dedicated onboarding.