Compare LiveChat and solutionreach on pricing, features, platforms, and ratings — both Customer Support tools, Subscription (14-day free trial) vs Pricing is…
At a Glance
LiveChat
solutionreach
Primary category
Customer Support
Customer Support
Rating
Not documented
Not documented
Pricing model
Subscription (14-day free trial)
Pricing is not publicly disclosed; contact Solutionreach for a custom quote or demo.
Starting price
$19/month (billed annually)
Not documented
Free plan
Not documented
Not documented
Free trial
Yes
Not documented
Platforms
Web, iOS, Android
Mobile App
Team collaboration
Not documented
Not documented
AI features
Not documented
Not documented
Public API
Yes
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
LiveChat
Starter — $19/month Annual (1 user)
Team — $49/person/month Annual
Business — $79/person/month Annual
Enterprise — Custom pricing Contact sales
solutionreach
No individual plan breakdown documented yet.
Pros & Cons
LiveChat
Pros
Backed by a publicly traded, financially transparent parent company
Integrated AI-plus-human inbox with revenue attribution
Part of a multi-product suite (LiveChat, ChatBot, HelpDesk)
Trusted by over 35,000 companies with 24/7/365 support
Clear per-person pricing tiers with a no-credit-card free trial
Cons
Per-person pricing on Team and Business tiers can get expensive for larger teams
Visitor tracking limits on lower tiers may be restrictive for high-traffic sites
Enterprise features like HIPAA compliance and SSO require custom Enterprise pricing
Frequently confused with the unrelated company LiveAgent due to similar naming
Advanced reporting and staffing prediction are gated behind the Business tier
solutionreach
Pros
Broad feature set covers reminders, scheduling, intake, payments, and reputation management in one platform
Claims 400+ integrations with existing practice management and EHR systems, reducing the need to replace clinical software
20+ years in the healthcare communications space with a large stated customer base (50,000+ practices)
Includes newer AI Receptionist and telehealth/video call features alongside core messaging tools
Cons
Pricing is not published; prospective customers must request a quote or demo before knowing cost
Marketed results (e.g. '2x appointments,' specific recall-revenue figures) are vendor-reported case examples, not guaranteed outcomes
Built specifically for healthcare/dental/vision front-office workflows, so it isn't a general-purpose CRM or messaging tool for other industries
Use Cases
LiveChat
E-commerce sales-driven chat — Online retailers use LiveChat's revenue-attribution counter and AI-plus-human inbox to tie live chat conversations directly to sales outcomes.
Dedicated customer service departments — Larger customer service teams use LiveChat's Business plan for staffing prediction, advanced reporting and SMS/Apple Messages for Business support.
Regulated enterprise support — Enterprises needing HIPAA compliance and SSO use LiveChat's Enterprise plan with white-label widgets and dedicated onboarding.