Compare LiveChat and visionhelpdesk on pricing, features, platforms, and ratings — both Customer Support tools, Subscription (14-day free trial) vs…
At a Glance
LiveChat
visionhelpdesk
Primary category
Customer Support
Customer Support
Rating
Not documented
Not documented
Pricing model
Subscription (14-day free trial)
Per-agent/month subscription (SaaS, self-hosted recurring, or self-hosted one-time license), starting around $12/agent/month; 30-day free trial
Starting price
$19/month (billed annually)
$ 12
Free plan
Not documented
Not documented
Free trial
Yes
Yes
Platforms
Web, iOS, Android
Not documented
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Yes
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
LiveChat
Starter — $19/month Annual (1 user)
Team — $49/person/month Annual
Business — $79/person/month Annual
Enterprise — Custom pricing Contact sales
visionhelpdesk
No individual plan breakdown documented yet.
Pros & Cons
LiveChat
Pros
Backed by a publicly traded, financially transparent parent company
Integrated AI-plus-human inbox with revenue attribution
Part of a multi-product suite (LiveChat, ChatBot, HelpDesk)
Trusted by over 35,000 companies with 24/7/365 support
Clear per-person pricing tiers with a no-credit-card free trial
Cons
Per-person pricing on Team and Business tiers can get expensive for larger teams
Visitor tracking limits on lower tiers may be restrictive for high-traffic sites
Enterprise features like HIPAA compliance and SSO require custom Enterprise pricing
Frequently confused with the unrelated company LiveAgent due to similar naming
Advanced reporting and staffing prediction are gated behind the Business tier
visionhelpdesk
Pros
Covers the full range from basic multi-channel help desk ticketing up to a PinkVERIFY-certified ITIL/ITSM Service Desk under one vendor, so teams can upgrade without switching platforms
Satellite Help Desk option lets agencies and multi-brand businesses run several separate support teams with isolated data from a single account
Offered both as SaaS and self-hosted (download) deployments with per-agent pricing, giving buyers flexibility on hosting and licensing model
30-day free trial across products with no stated obligation to buy
Cons
Full ITSM capabilities (asset management, CMDB, change/problem management) are gated behind the pricier Service Desk tiers rather than included in the base Help Desk plan
Public marketing pages don't surface a clear list of native third-party app integrations, so buyers may need to contact sales to confirm what connects out of the box
Self-hosted one-time license pricing is a large per-agent cost on top of the recurring SaaS/download options, which can add up for larger teams
Use Cases
LiveChat
E-commerce sales-driven chat — Online retailers use LiveChat's revenue-attribution counter and AI-plus-human inbox to tie live chat conversations directly to sales outcomes.
Dedicated customer service departments — Larger customer service teams use LiveChat's Business plan for staffing prediction, advanced reporting and SMS/Apple Messages for Business support.
Regulated enterprise support — Enterprises needing HIPAA compliance and SSO use LiveChat's Enterprise plan with white-label widgets and dedicated onboarding.