Compare Stonly and Productboard on pricing, features, platforms, and ratings — both Product Management tools, freemium/subscription vs Freemium, tiered…
At a Glance
Stonly
Productboard
Primary category
Product Management
Product Management
Rating
Not documented
Not documented
Pricing model
freemium/subscription
Freemium, tiered per-maker subscription pricing, billed monthly or annually
Starting price
Free
Free plan available; paid plans from $19/maker/month (Plus, billed annually)
Free plan
Yes
Yes
Free trial
Yes
Yes
Platforms
Not documented
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Not documented
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Stonly
Basic — Free N/A
Starter — $99-$124/month monthly or annual
Business — $199-$249/month monthly or annual
Enterprise — Custom annual
Productboard
Free — $0/month N/A
Plus — $19/maker/month (annual) or $25/maker/month (monthly) Monthly or annual
Business — $59/maker/month (annual, min. 2 makers) or $75/maker/month (monthly) Monthly or annual
Reduces support ticket volume through effective self-service guides
Flexible deployment as embedded widgets, tooltips, or a full knowledge base
Strong help desk integrations with Zendesk, Freshdesk, and Front
Detailed analytics on guide performance and deflection
Free tier available for small-scale testing
Cons
Higher-tier plans can be expensive for smaller teams
Guide view limits on lower plans can be restrictive for high-traffic sites
Multilingual and white-label features are gated behind paid tiers
Building complex decision trees requires upfront content design effort
Enterprise features like SSO require custom sales conversations
Productboard
Pros
Strong customer-feedback-to-roadmap workflow purpose-built for product teams
Free plan available with real functionality, including limited AI features
Well-funded, established company with a large user base and strong integration ecosystem
AI-powered Spark features help speed up feedback analysis and prioritization
Flexible per-maker pricing that keeps viewer and contributor access free on higher tiers
Cons
Per-maker pricing can become expensive as more product managers and stakeholders need edit access
Business plan requires a minimum of two makers and Enterprise requires a minimum of five
AI credit-based system adds complexity to understanding total cost at scale
Full enterprise-grade features (SSO, SCIM, custom roles) are reserved for the highest, custom-priced tier
Use Cases
Stonly
Support ticket deflection — Customer support teams embed interactive guides on help center pages so customers can resolve common issues without contacting an agent.
Product onboarding walkthroughs — Product teams use Stonly guides as in-app tooltips to walk new users through setup and key features.
Agent-assisted troubleshooting — Support agents follow Stonly decision trees during live chat or phone conversations to standardize troubleshooting steps.
Productboard
Customer feedback aggregation — Centralizing feedback from support, sales, and surveys into a single system tied to roadmap decisions.
Feature prioritization — Scoring and ranking competing feature requests against customer impact and strategic goals.
Roadmap communication — Sharing internal and external-facing roadmaps to align engineering, sales, and customers.