Stonly builds interactive guides and AI-assisted self-service support. Compare Stonly pricing plans, features, pros, cons, and FAQs.
Stonly is an interactive guide platform used by support, product, and customer success teams to build step-by-step walkthroughs, decision trees, and AI-driven help content. Instead of static help center articles, Stonly guides adapt based on the choices a user makes, walking them toward a resolution or the right next action.
Founded in 2018 and based in Levallois-Perret, France, Stonly serves companies that want to reduce inbound support ticket volume by letting customers solve problems themselves, while still giving support agents the same interactive guides to use during live conversations.
Stonly's core building block is the interactive guide: a branching, clickable flow that can include text, images, video, and embedded forms. Guides can be triggered automatically based on user behavior, page context, or support tool integrations, and can be published to a help center, embedded widget, or in-product tooltip.
The platform includes analytics on guide performance and deflection rates, multilingual content support, custom branding and CSS controls, and integrations with help desks such as Zendesk, Freshdesk, and Front, as well as data tools like Segment. Newer AI capabilities help route users to the right guide automatically and can generate draft answers from existing knowledge base content.
Stonly offers a free Basic tier with 400 guide views per month, 5 published guides, and 1 team member, suitable for testing the product on a small scale. The Starter plan is priced around 99 US dollars per month billed annually, or 124 US dollars per month billed monthly, and adds up to 30 guides, a custom knowledge base, analytics, and help desk integrations.
The Business plan is priced around 199 US dollars per month billed annually, or 249 US dollars per month billed monthly, and unlocks unlimited guides, multiple knowledge bases, multilingual support, and SEO optimization. Enterprise pricing is custom and adds single sign-on, private knowledge bases, white-label options, and a dedicated customer success manager.
Stonly is used to build interactive guides, decision trees, and self-service help content that reduce customer support ticket volume and improve product onboarding.
Yes, Stonly offers a free Basic tier with 400 guide views per month, 5 published guides, and 1 team member.
Paid plans start around 99 to 124 US dollars per month for the Starter tier, depending on billing cycle, with the Business tier priced around 199 to 249 US dollars per month. Enterprise pricing is custom.
Yes, Stonly integrates with Zendesk, Freshdesk, Front, and other support platforms so agents can use guides directly inside live conversations.
Yes, multilingual guide support is available starting on the Starter and Business plans.
Stonly was founded in 2018 and is headquartered in Levallois-Perret, France, near Paris.
Yes, Stonly includes AI-assisted features that help route customers to the correct guide or generate draft answers from existing content.