Compare sysaid and psmplugins on pricing, features, platforms, and ratings — both Help Desk tools, SysAid offers per-agent subscription pricing: a…
At a Glance
sysaid
psmplugins
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
SysAid offers per-agent subscription pricing: a Professional plan at $89/agent/month, and a custom-quoted Enterprise plan starting at 20 agents. A free trial is available with no credit card required.
Freemium - free WordPress.org versions of each plugin plus paid Pro tiers sold as yearly subscriptions or one-time lifetime licenses
Starting price
Not documented
$9.89/year (Multi-Currency for WooCommerce, Personal tier, promotional rate)
Free plan
Not documented
Yes
Free trial
Yes
Not documented
Platforms
Not documented
Not documented
Team collaboration
Not documented
Not documented
AI features
Yes
Not documented
Public API
Yes
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
sysaid
No individual plan breakdown documented yet.
psmplugins
No individual plan breakdown documented yet.
Pros & Cons
sysaid
Pros
Built-in AI Copilot and AI Agent Builder that SysAid states automatically resolve more than 60% of incidents before they become tickets
Broad ITSM toolset in one platform — incident, request, change, and problem management plus asset/CMDB tracking, knowledge base, and reporting
1000+ pre-built third-party integrations spanning collaboration, finance, HR, and IT tools
Security page references SOC 2, GDPR, and SSO support, relevant for regulated or enterprise buyers
Cons
Entry-level Professional plan is priced per agent ($89/agent/month), which can scale up quickly for larger IT teams
Enterprise-tier features (sandbox environment, advanced BI, faster SLAs) require custom contact-sales pricing rather than transparent self-serve rates
AI automation usage is metered via included Workato credits per plan, which may require add-on purchases for heavy automation workloads
psmplugins
Pros
Free WordPress.org versions available for all three plugins before committing to a paid tier