Compare tawk.to and helplane on pricing, features, platforms, and ratings — both Customer Support tools, freemium vs Freemium pricing to decide which fits…
At a Glance
tawk.to
helplane
Primary category
Customer Support
Customer Support
Rating
Not documented
Not documented
Pricing model
freemium
Freemium
Starting price
Not documented
$ 0
Free plan
Yes
Yes
Free trial
Not documented
Yes
Platforms
Not documented
Not documented
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Not documented
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
tawk.to
No individual plan breakdown documented yet.
helplane
No individual plan breakdown documented yet.
Pros & Cons
tawk.to
Pros
Core live chat and CRM are completely free with no volume limits
Unifies multiple messaging channels into one inbox
Native apps across desktop and mobile
Cons
Advanced features like branding removal and AI chatbot require paid add-ons
Human agent staffing is a separate hourly paid service
helplane
Pros
Unifies email, live chat, WhatsApp, SMS, and Facebook Messenger into a single inbox
AI-generated reply suggestions and conversation summaries can speed up first response times
No-code workflow automation for assignment, follow-ups, and tagging
Multi-brand support lets one account manage several businesses with separate settings
Free plan and 14-day free trial on all paid tiers with no credit card required
Cons
Free plan is limited to 1 agent, 1 brand, and 50 conversations/month
SMS, WhatsApp, and Facebook channels, plus API access, are gated behind the $99/mo Growth plan
AI usage is capped by monthly AI-credit limits that scale with plan tier
Company details such as founding year and headquarters are not publicly disclosed