ChurnZero is a customer success platform for tracking health scores, automating lifecycle plays, and reducing churn. See features, pricing, and use cases.
ChurnZero is a customer success platform founded in 2015 by You Mon Tsang and Mark Keys to help subscription businesses track customer health and act on churn risk before it happens. The company is remote-first, with hubs in Washington, D.C. and Amsterdam, and has grown to roughly 148 employees.
The platform centers on combining product usage, support, survey, and CRM data into real-time customer health scores, then automating outreach and internal alerts based on those scores through rule-based workflows called Plays.
ChurnZero tracks customer journeys from onboarding through renewal, delivers in-app messages, walkthroughs, and surveys directly inside the customer's product, and segments accounts by usage patterns or attributes so customer success managers can prioritize their time.
Newer additions include Customer Success AI for summarizing account activity and flagging risk, a Renewal and Forecast Hub for tracking upcoming renewals and revenue, and Launchpad for structured customer onboarding.
ChurnZero does not publish pricing. It sells on a custom-quote basis based on the number of managed customer accounts, number of internal users, data volume, and integration needs, so prospective buyers need to contact sales for a quote.
There is no publicly advertised free trial or free tier; ChurnZero is positioned as a purpose-built platform for teams with a dedicated customer success function rather than a self-serve tool for very small teams.
ChurnZero is a customer success platform that tracks customer health using product usage, support, and survey data, then automates outreach and alerts to help subscription businesses reduce churn and grow accounts.
ChurnZero does not publish pricing publicly. It is sold on a custom quote based on number of customers, users, data volume, and integrations; third-party sources report basic packages starting in the low five figures per year.
ChurnZero was founded in 2015 by You Mon Tsang (CEO) and Mark Keys (CTO).
Yes, ChurnZero integrates with common CRMs including Salesforce and HubSpot to sync customer usage and health data with sales workflows.
ChurnZero does not advertise a public free trial or free tier; prospective customers work with the sales team for a demo and quote.
A Play is an automated, rule-based workflow that triggers actions such as in-app messages, emails, or internal alerts when a customer account meets a defined condition, like a risk threshold or onboarding milestone.