Totango helps SaaS teams track customer health, automate playbooks, and reduce churn. See pricing tiers, key features, and how it compares to alternatives.
Totango is a customer success platform founded in 2010 that helps SaaS and subscription businesses monitor account health, automate customer-facing workflows, and reduce churn. The company is headquartered in Redwood City, California, with additional presence in New York and Tel Aviv, and has raised approximately $148 million in funding over its history.
In February 2024, Totango merged with Catalyst Software, another established customer success vendor, bringing together two platforms under one company. Today Totango operates three connected products: the original Totango customer success platform, Unison (an AI-driven customer intelligence engine for churn-risk detection), and Catalyst (a customer growth platform focused on expansion and renewal signals).
The combined platform is aimed at customer success, sales, and revenue operations teams who need a single system to track account health, automate playbooks, and coordinate cross-functional action on at-risk or high-potential accounts.
Totango's core platform centers on customer health scoring, letting teams combine usage data, support interactions, and other signals into a single health metric per account, then segment accounts by tier, lifecycle stage, or risk level.
Automated playbooks and journeys trigger specific actions, alerts, or outreach when an account crosses a defined threshold, helping customer success managers scale their attention across large books of business rather than manually reviewing every account.
The Unison product layers AI-based risk detection on top of account data, offering both standard pre-built risk models and custom models trained on a company's own data, along with bidirectional CRM integrations, Slack and email alerting, and customer segmentation by tier.
Totango does not publish fixed pricing for any of its three products; every plan requires a custom quote from sales based on factors like the number of practitioner seats, customer accounts tracked, and desired service level.
Publicly described tiers for the core Totango platform include an Enterprise package (roughly 10 practitioner seats and 2,000 customer accounts with an assigned Customer Success Manager) and a Premier package (roughly 20 practitioner seats, 3 viewer seats, and 10,000 customer accounts with a dedicated account team), while Unison and Catalyst have their own separate quote-based tiers.
Totango is a customer success platform that helps SaaS businesses track account health, automate renewal and expansion workflows, and reduce customer churn.
Totango is used primarily by customer success, account management, and revenue operations teams at SaaS and subscription-based companies.
Totango does not publish fixed pricing; all plans across its Totango, Unison, and Catalyst products are quote-based and depend on seats, account volume, and service level.
Totango is the core customer success platform for health scoring and playbooks, Unison is an AI-driven customer intelligence engine for churn-risk detection, and Catalyst is a customer growth platform focused on expansion and renewal signals; all three came together after Totango merged with Catalyst Software in 2024.
Yes, Totango offers bidirectional integrations with Salesforce and other CRMs to keep customer account data synchronized.
Totango's public materials do not advertise a self-serve free trial; prospective customers typically go through a sales demo process.
Totango is commonly compared to other customer success platforms such as Gainsight, ChurnZero, and Vitally.
Totango was founded in 2010 and is headquartered in Redwood City, California.