Mapster review: in-product NPS, CSAT and PMF surveys with every response linked to a user. Free plan, paid from $19/mo. See features and pricing.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Mapster is a feedback survey tool built for SaaS companies, startups and ecommerce sellers. It lets teams run NPS, CSAT, CES and product-market-fit surveys inside their product and ties every response to a real user, so feedback arrives with context instead of as an anonymous score. The stated aim is to show why customers buy and why they do not.
Its main idea is analyzing feedback by who said it, not just what they said. A team can see which plan, role or country a complaint or compliment comes from. Mapster is a product of Galaxy Labs Limited, a New Zealand company.
Surveys can appear inside the product as a popup or sticky button, or be shared by link or embed. Teams can fire them at set moments: when onboarding finishes, after 30 days of active use, when a support ticket is resolved, when a power user hits high usage, or inside a cancellation flow. Custom triggers can use actions, events or attributes.
Each response is linked to identity details such as email, plan, role, company, tenure and country. It also carries behavior such as surveys run, exports, teammates invited, pricing page views and plan limit status. Conditional logic then routes respondents, for example sending detractors to a deeper follow-up question.
The feature list includes unlimited surveys, 13+ question types, templates for each survey type, an AI survey builder, logic jumps and branching, and custom branding with logo, colors and themes. Analytics cover a real-time dashboard, word cloud and text themes, and an interactive geo map of responses.
Feedback can be segmented and filtered, and the tool includes duplicate response and bot protection. Slack alerts announce new responses, Zapier connects to 6,000+ apps, and data exports to Excel and CSV. Email and chat support is listed on every plan.
Mapster is a feedback survey tool for SaaS, startups and ecommerce. It runs NPS, CSAT, CES and product-market-fit surveys, including inside a product, and links each response to a real user.
Mapster has a free plan at $0 with 50 responses a month. Paid plans are Starter at $19/mo for 1,000 responses, Growth at $29/mo for 3,000 and Pro at $49/mo for unlimited responses under fair use. Annual billing takes 50% off.
Yes. The free plan is free forever, needs no credit card and includes every feature with 50 responses a month. It keeps a small Powered by Mapster link on surveys, which paid plans remove.
Your surveys pause collecting new responses until the monthly cycle resets or you upgrade. Responses already collected stay in your dashboard.
The pricing page lists Slack alerts for new responses and Zapier automation with 6,000+ apps. You can also export data to Excel and CSV.
Yes. Each response is shown with details such as email, plan, role, company, tenure and country, plus behavior like exports and pricing page views. Results can be segmented by these attributes.
Yes. Every paid plan has a 7-day money-back guarantee. If Mapster is not the right fit, you can ask for a full refund within 7 days.
Mapster is aimed at SaaS companies, startups and ecommerce sellers that want in-product feedback tied to user segments. It suits product managers, founders and customer success teams.