Alchemer collects and analyzes customer feedback via surveys, reviews, and social monitoring, with AI analytics and 400+ integrations. Plans from $55/user/mo.
Alchemer, formerly SurveyGizmo, is an omnichannel customer feedback and experience management platform founded in 2006 and headquartered in Boulder, Colorado. It collects, analyzes, and acts on feedback gathered from surveys, in-app prompts, online reviews, and social media, serving over 11,000 companies across more than 80 countries.
Key Features
The platform is built around four pillars: Compass for local listings management, Collect for survey design and review/social monitoring, Connect for workflow automation with 400+ pre-built integrations, and Clarity for AI-powered sentiment analysis and dashboards. Advanced logic, branching, custom scripting, and statistical analysis tools are available on higher-tier plans.
Pricing
Alchemer prices per user per month. Collaborator starts at $55/month per user (about $26.25/month billed annually) with unlimited surveys and 75,000 annual responses. Professional is $165/month per user (up to 3 users) with 100,000 annual responses and custom branding. Full Access is $275/month per user (up to 3 users) with 125,000 annual responses and advanced statistical tools. Teams larger than 3 users require a custom Business Platform account. A 7-day free trial requires no credit card.
Key Features
Survey design and distribution — Build surveys with advanced logic and branching, distributed via web, email, in-app, or offline.
Review and social monitoring — Track online reviews and social media mentions alongside survey feedback.
Workflow automation — Automate feedback-triggered workflows with 400+ pre-built integrations, including Salesforce, HubSpot, and Slack.
AI-powered analytics — Clarity module uses AI for sentiment analysis and generates insight dashboards.
Local listings management — Compass module manages business listing visibility across search and maps.
Advanced statistical tools — Full Access plan includes advanced research question types and statistical analysis.
Pros & Cons
Pros
Deep survey logic and customization options
Large integration ecosystem (400+ pre-built connectors)
Recognized as a Gartner Magic Quadrant Leader for Voice of Customer platforms for multiple years
Scales from small teams to enterprise use cases
Cons
Per-user pricing becomes expensive as team size or response volume grows
Professional and Full Access plans are capped at 3 users before requiring custom Business Platform pricing
Annual response volumes are limited by plan tier
Pricing
Collaborator $55/month per user (or ~$26.25/month billed annually) monthly or annual
Professional $165/month per user (max 3 users) monthly or annual
Full Access $275/month per user (max 3 users) monthly or annual
Business Platform Custom custom
Frequently Asked Questions
Is there a free trial for Alchemer?
Yes, a 7-day free trial is available with no credit card required.
What was Alchemer previously called?
Alchemer was formerly known as SurveyGizmo.
How many integrations does Alchemer offer?
Alchemer offers 400+ pre-built integrations, including Salesforce, HubSpot, and Slack.
Can more than 3 users share a Professional or Full Access plan?
No. Teams larger than 3 users need to move to a custom-priced Business Platform account.