Compare Alchemer and retently on pricing, features, platforms, and ratings — both Surveys tools, Subscription vs Ecommerce Basic $99/mo, Ecommerce Pro…
At a Glance
Alchemer
retently
Primary category
Surveys
Surveys
Rating
Not documented
Not documented
Pricing model
Subscription
Ecommerce Basic $99/mo, Ecommerce Pro $299/mo, Enterprise custom-quoted; all plans include a 14-day free trial.
Starting price
$55/month per user
Not documented
Free plan
Not documented
Not documented
Free trial
Yes
Yes
Platforms
Web
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Alchemer
Collaborator — $55/month per user (or ~$26.25/month billed annually) monthly or annual
Professional — $165/month per user (max 3 users) monthly or annual
Full Access — $275/month per user (max 3 users) monthly or annual
Business Platform — Custom custom
retently
No individual plan breakdown documented yet.
Pros & Cons
Alchemer
Pros
Deep survey logic and customization options
Large integration ecosystem (400+ pre-built connectors)
Recognized as a Gartner Magic Quadrant Leader for Voice of Customer platforms for multiple years
Scales from small teams to enterprise use cases
Cons
Per-user pricing becomes expensive as team size or response volume grows
Professional and Full Access plans are capped at 3 users before requiring custom Business Platform pricing
Annual response volumes are limited by plan tier
retently
Pros
Deep native integrations with ecommerce and support tools (Shopify, BigCommerce, WooCommerce, Gorgias, Zendesk, Richpanel) reduce setup friction for DTC and retail teams.
Transparent self-serve pricing for its two main plans ($99/mo and $299/mo) with a 14-day free trial and no credit card required.
AI-driven feedback classification and automated Slack/Teams alerting help teams act on detractor feedback quickly.
MCP support lets teams surface live customer feedback directly inside AI assistants like Claude and ChatGPT.
Entry-tier 'Ecommerce Basic' plan caps out at 2,500 surveys/month, 10 campaigns, and 3 seats — growing teams may need to upgrade fairly quickly.
Enterprise-tier features are gated behind a custom sales quote rather than transparent pricing.
Feature set is centered on relationship/transactional survey collection and feedback routing — teams needing broader product analytics would need a separate product.
Company background information is not published on Retently's own site and is inconsistent across third-party sources.
Use Cases
Alchemer
Customer experience feedback programs — Collect and analyze feedback across surveys, reviews, and social channels in one platform.
Complex market research surveys — Build branching, logic-driven surveys with advanced statistical analysis.
Feedback-driven workflow automation — Trigger automated actions in CRMs and other tools based on survey responses.