Retently collects NPS, CSAT & CES feedback by email, SMS, and in-app, then uses AI to classify and route it. See Retently's pricing tiers, integrations, and…
Category
Surveys
Pricing
Ecommerce Basic $99/mo, Ecommerce Pro $299/mo, Enterprise custom-quoted; all plans include a 14-day free trial.
Retently (retently.com) is a customer experience (CX) survey platform that helps businesses collect and act on Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) feedback. Surveys can be sent by email, SMS, or embedded in-app, and triggered at specific customer lifecycle moments. The platform's AI layer classifies open-ended feedback, surfaces themes and urgent issues, and can automatically route alerts to Slack or Microsoft Teams and trigger follow-up workflows.
Retently is built with especially deep ecommerce and retail integrations — native connections to Shopify, BigCommerce, and WooCommerce, plus helpdesk tools like Gorgias, Zendesk, and Richpanel — while also supporting CRM-centric B2B workflows through Salesforce, HubSpot, and Pipedrive integrations. It also offers a REST API (v2) for custom integrations and MCP (Model Context Protocol) support that pipes live customer feedback into AI assistants such as Claude and ChatGPT.
Per third-party company-data sources (Latka, Tracxn), Retently was founded in 2015 and has grown as a bootstrapped, self-funded company with a small team; its own site claims 1,000+ customer brands.
Key Features
NPS/CSAT/CES Surveys — Collects feedback via email, SMS, and in-app surveys triggered at customer-journey moments.
AI Feedback Classification — Uses AI to classify open-ended responses and route alerts to Slack or Microsoft Teams.
Ecommerce Integrations — Native integrations with Shopify, BigCommerce, WooCommerce, Gorgias, and Zendesk.
REST API & MCP — REST API (v2) plus MCP support for AI assistants like Claude and ChatGPT.
Pros & Cons
Pros
Deep native integrations with ecommerce and support tools (Shopify, BigCommerce, WooCommerce, Gorgias, Zendesk, Richpanel) reduce setup friction for DTC and retail teams.
Transparent self-serve pricing for its two main plans ($99/mo and $299/mo) with a 14-day free trial and no credit card required.
AI-driven feedback classification and automated Slack/Teams alerting help teams act on detractor feedback quickly.
MCP support lets teams surface live customer feedback directly inside AI assistants like Claude and ChatGPT.
Entry-tier 'Ecommerce Basic' plan caps out at 2,500 surveys/month, 10 campaigns, and 3 seats — growing teams may need to upgrade fairly quickly.
Enterprise-tier features are gated behind a custom sales quote rather than transparent pricing.
Feature set is centered on relationship/transactional survey collection and feedback routing — teams needing broader product analytics would need a separate product.
Company background information is not published on Retently's own site and is inconsistent across third-party sources.