Zonka Feedback collects customer feedback across surveys, support, and reviews, then uses AI to analyze sentiment and themes into actionable insights.
Zonka Feedback unifies customer feedback from surveys, support tickets, reviews, chats, and calls into a single AI-driven intelligence platform. Teams can build surveys using 30+ question types and 40+ industry templates, and distribute them via email, SMS, WhatsApp, web, in-app, kiosk, and offline channels to measure NPS, CSAT, and CES.
Its AI Feedback Intelligence layer applies thematic analysis, sentiment detection, entity tracking, and impact scoring to surface patterns across large volumes of feedback, with role-based dashboards for CX leaders, product teams, support leaders, and frontline/location managers. The platform also includes a shared response inbox, task conversion, and workflow automation for closing the loop with customers.
Zonka Feedback integrates with Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Slack, and 30+ other tools, and offers multi-region data hosting (US, EU, Australia, India) with ISO 27001:2022, GDPR, and HIPAA compliance. It serves 1,000+ organizations, including Samsung, EY, American Express, Apple, and Swiggy.