SurveySparrow is an AI survey and customer experience platform that analyzes feedback to help 100K+ customers in 149 countries make smarter CX decisions.
SurveySparrow is a customer experience (CX) and survey management platform that helps businesses collect, analyze, and act on feedback using AI. The platform lets teams build conversational surveys, forms, and market research studies, then uses AI features such as Echo AI (automatic contextual follow-up questions), CogniVue (theme and sentiment analysis of open-ended responses), SmartReach AI (channel and timing optimization to boost response rates), SpotChecks (in-app and in-website micro-surveys), Co-Pilot (a conversational interface for querying survey data), and Enrich AI (auto-tagging of open-ended text into structured data). Beyond core surveys, SurveySparrow supports NPS, CSAT, and CES tracking, employee pulse surveys, and payment-enabled forms, with integrations into tools like Salesforce, HubSpot, and Slack. The company serves customer experience, marketing, sales, employee experience, and product teams, with reported customers including Volkswagen, DHL, Flipkart, Siemens, and Meesho.