Customer feedback software for CSAT, NPS, and CES surveys. Brandable surveys, real-time analytics, and weekly AI action reports. Free plan available.
Category
Surveys
Pricing
Freemium — Free plan ($0/mo: 1 project, 1 user, 20 responses/mo, Wyapy branding) and Pro plan ($29/mo: 5 projects, 5 users, AI Reports, custom branding, ~10,000 responses/mo fair-use unlimited). No public enterprise tier., from $0 /mo
Wyapy is a customer feedback platform built to help teams measure satisfaction and act on it faster. Users create brandable, mobile-first surveys that support CSAT, NPS, CES, or a generic rating scale, then distribute them via shareable links, email embeds, or QR codes for print materials like receipts and table tents. Every survey captures a primary score first to minimize drop-off, then optionally shows secondary ratings for aspect-level analysis. Responses feed a real-time dashboard showing trends, score distributions, and category/aspect breakdowns, with the ability to segment data using URL parameters. Wyapy layers AI Reports on top of the raw analytics, clustering feedback themes and generating a weekly, shareable action plan that highlights wins, risks, and prioritized next steps, with reasoning behind each recommendation. The platform runs on serverless AWS infrastructure with CDN-based global delivery, encrypts data in transit and at rest, and supports role-based teammate access for collaboration on projects, analytics, and reports. Wyapy is built by Teketik, a French software company founded by a U.S. entrepreneur.
Key Features
Brandable, mobile-first surveys — Create CSAT, NPS, CES, or generic-rating surveys with custom logo and color branding, optimized for mobile devices.
QR code & link distribution — Generate a unique QR code per survey for print materials like receipts and table tents, or share via link or email embed.
Real-time analytics dashboard — Track trends, score distributions, and category/aspect breakdowns, with segment filtering via URL parameters.
Weekly AI Reports — AI clusters feedback themes and scores into a shareable weekly action plan highlighting wins, risks, and prioritized next steps with reasoning.
Role-based team access — Invite teammates with role-based permissions to collaborate on projects, analytics, and AI Reports.
Secure, serverless infrastructure — Runs on serverless AWS with CDN-based global delivery and encryption of data in transit and at rest.
Pros & Cons
Pros
Free tier lets teams start collecting CSAT/NPS/CES feedback with no credit card required
Weekly AI Reports turn raw responses into a prioritized, explained action plan rather than just a dashboard score
QR code and embeddable survey delivery make it easy to collect feedback at physical touchpoints like receipts or table tents
Serverless AWS architecture with encryption in transit and at rest, plus role-based teammate access
Cons
Free plan is capped at 1 project, 1 user, and 20 responses per month, and carries Wyapy branding
POS integrations and webhooks are still listed as 'in development' rather than generally available
Pricing tops out at a single $29/mo Pro tier with no publicly listed enterprise plan