Compare UserTesting and SurveyJS on pricing, features, platforms, and ratings — both Surveys tools, custom vs freemium pricing to decide which fits your team.
At a Glance
UserTesting
SurveyJS
Primary category
Surveys
Surveys
Rating
Not documented
Not documented
Pricing model
custom
freemium
Starting price
Not documented
Free
Free plan
Not documented
Yes
Free trial
Yes
Not documented
Platforms
Web
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Not documented
Public API
Not documented
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
PRO — $1,029 one-time (renews $409/year) one-time plus optional annual renewal
Enterprise — From $2,299 one-time (renews from $919/year) one-time plus optional annual renewal
Pros & Cons
UserTesting
Pros
Large, vetted global contributor panel with fast turnaround on studies
Combines both moderated and unmoderated research in one platform
AI-assisted analysis helps synthesize findings from large volumes of video
Enterprise-grade security, compliance, and scalability
Strong brand recognition and adoption among Fortune 100 companies
Cons
Pricing is opaque and generally out of reach for small teams and solo researchers
Enterprise focus means a steeper learning curve and onboarding process
Contributor-based studies can be pricier than lightweight tools like Maze or Lookback
Some legacy UserZoom features are still being integrated post-merger
SurveyJS
Pros
Free open-source Form Library covers most embedding use cases
Full data ownership since forms run inside the developer's own app
One-time perpetual license model instead of mandatory recurring fees
Works with all major JavaScript frameworks
Highly customizable question types and logic
Cons
Requires development resources to implement, unlike no-code survey tools
Commercial tiers require upfront payment for the Creator, Dashboard, and PDF Generator
Small company size means a slower feature release pace than large SaaS vendors
Documentation is developer-oriented and less accessible to non-technical users
No built-in survey distribution or audience/panel features like hosted competitors
Use Cases
UserTesting
Pre-launch usability testing — Validate a new website or app flow with real users before shipping.
Concept and prototype validation — Get qualitative feedback on early-stage concepts and Figma prototypes.
Ongoing experience benchmarking — Track experience quality scores over time across releases.
SurveyJS
Embedded surveys inside a SaaS product — Software teams add custom surveys and forms directly inside their own product rather than linking out to a third-party tool.
Full data ownership requirements — Organizations with strict data residency or privacy requirements keep all survey response data on their own infrastructure.
White-labeled client form solutions — Agencies build custom-branded form and survey experiences for client projects using SurveyJS as the underlying engine.