Compare Hotjar Surveys and SurveyJS on pricing, features, platforms, and ratings — both Surveys tools, Freemium vs freemium pricing to decide which fits your…
At a Glance
Hotjar Surveys
SurveyJS
Primary category
Surveys
Surveys
Rating
Not documented
Not documented
Pricing model
Freemium
freemium
Starting price
Free (20 responses/month); paid plans from approximately EUR 48/month
Free
Free plan
Yes
Yes
Free trial
Yes
Not documented
Platforms
Web
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Not documented
Public API
Yes
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Hotjar Surveys
Basic — Free Monthly
Plus — Approximately EUR 48/month Monthly or annual
Business — Approximately EUR 64/month Monthly or annual
Scale — Approximately EUR 128/month Monthly or annual
PRO — $1,029 one-time (renews $409/year) one-time plus optional annual renewal
Enterprise — From $2,299 one-time (renews from $919/year) one-time plus optional annual renewal
Pros & Cons
Hotjar Surveys
Pros
Free tier with no credit card required, offering up to 20 responses per month
Deep integration with Hotjar's heatmaps and session recordings for combined quantitative and qualitative insight
No-code builder makes it accessible to marketing and product teams without developer support
Flexible distribution via on-site widget, link, or email
Large existing respondent network drawn from Hotjar's 1.3 million-plus website install base
Cons
Free tier's 20-response monthly cap is limiting for anything beyond small-scale testing
Historically priced as a separate subscription from Hotjar's Observe product, adding cost complexity
Less advanced branching and logic than dedicated survey specialists like Typeform
Support is largely ticket-based with multi-day response times
Pricing is in transition as Hotjar migrates to unified Contentsquare plans, creating some uncertainty for new buyers
SurveyJS
Pros
Free open-source Form Library covers most embedding use cases
Full data ownership since forms run inside the developer's own app
One-time perpetual license model instead of mandatory recurring fees
Works with all major JavaScript frameworks
Highly customizable question types and logic
Cons
Requires development resources to implement, unlike no-code survey tools
Commercial tiers require upfront payment for the Creator, Dashboard, and PDF Generator
Small company size means a slower feature release pace than large SaaS vendors
Documentation is developer-oriented and less accessible to non-technical users
No built-in survey distribution or audience/panel features like hosted competitors
Use Cases
Hotjar Surveys
In-context website feedback — Teams trigger on-site survey widgets based on visitor behavior to capture feedback about specific pages or flows while intent is fresh.
Post-purchase and NPS surveys — Ecommerce and SaaS teams send email-based surveys to gather satisfaction scores and open-ended feedback after a purchase or key interaction.
Combined behavior and feedback analysis — Growth teams pair survey responses with heatmap and session recording data from the same visitors to understand both what happened and why.
SurveyJS
Embedded surveys inside a SaaS product — Software teams add custom surveys and forms directly inside their own product rather than linking out to a third-party tool.
Full data ownership requirements — Organizations with strict data residency or privacy requirements keep all survey response data on their own infrastructure.
White-labeled client form solutions — Agencies build custom-branded form and survey experiences for client projects using SurveyJS as the underlying engine.